Reizen/Toerisme  

Ook de Advertising Standards Authorization, de RCC in Groot Britannië, heeft een bundel uitspraken gepubliceerd. Categorieën variëren van badkamers tot keukens, servicebeurten, vliegmaatschappijen (over lage prijzen - bikini's en lage temperaturen), hernieuwbare energie, een klacht over een vacature (self employed en geen arbeidsrelatie), gratis 0800-nummers, ooglaserbehandeling, luizenapparaat, dieetprogramma, autoreclame, vitaminwater, een bank, positive health clinic, Groupon-actie, reisvergelijker "travelsupermarket", "call girl competition".

Zie plaatje hieronder voor uitspraken van 27 april (klik voor vergroting), klik voor de directe site hier:

Zie plaatje hieronder voor uitspraken van 20 april (klik voor vergroting):

Sensible Price Kitchens
Two regional press ads for Sensible Price Kitchens. a. One ad stated "M.F.I IN ADMINISTRATION One Thousand M.F.I Kitchens All Kitchens with Appliances Only £795 Complete". b. The second ad stated "MFI IN ADMINISTRATION 1000 of ex mfi kitchens to clear, full kitchens with appliances only £795 complete".

Servicing Stop Ltd
A radio ad for Servicing Stop Ltd, trading as servicingstop.co.uk, on Absolute Radio. A voice rapped "If you've got yourself a car, you know you've got to keep it serviced. You need a place you can trust and won't make you nervous ... And the really good news, it costs much less than main dealers ...". Singers in the background repeated "You need servicingstop.co.uk" throughout the ad.

Ryanair Ltd
a. A press ad for Ryanair featured a woman sun bathing on a beach and stated "FOR LOW FARES IN 2011 BOOK AT RYANAIR.COM SALE (TRAVEL FEB-MAR) ONE WAY, FROM £8. BOOK TO THE SUN NOW! RYANAIR". Small print stated "Book until midnight 10.01.11. Subject to availability. Terms and conditions apply, see Ryanair.com for details. Fares exclude optional fees/charges. Flights from London (Stansted). b. A second press ad for Ryanair flights to Dublin stated "FLY RYANAIR one way from £27.99". Small print...

Peel Environmental Ltd
A brochure promoting a proposed Renewable Energy Centre in North Selby stated "Bringing a Renewable Energy Centre to North Selby. UK Coal and Peel Environmental are bringing forward proposals to develop the first Renewable Energy Centre of its kind at North Selby. The £30 million Centre, which has the backing of the Science City York, will see the former North Selby mine at Escrick transformed into a world class facility for biorenewables research alongside energy recovery facilities that...

Peel Environmental Ltd
A brochure promoting a proposed Renewable Energy Centre in North Selby stated "UK Coal and Peel Environmental are bringing forward proposals to develop the first Renewable Energy Centre of its kind at North Selby ... The proposed Renewable Energy Centre seeks to build on Yorkshire and Humber's reputation as a world leader in the development of the technologies of the future". Inside the brochure text stated "The Renewable Energy Centre will help to deal with the region's waste in a more...

Smiths Marketing Associates
An internet ad for job vacancies was headed "Marketing Assistant/Marketing Associate/Marketing Advisor - Edinburgh - Permanent". Text underneath read "A REMARKABLE OPPORTUNITY IN MARKETING!" Further text stated the rate was "£16k to £20k per year (Result Based) GBP".

UK2Telecom Ltd
A sponsored search ad, for uk2numbers.co.uk, stated "Free 0800 Numbers UK Instant 0800 Number Activation! Free Line Rental. Advanced Service."

Unite The Union Ltd
A national press ad, for a trade union, was headed "What do you think of when you think British Airways?". The ad made various claims about the BA cabin crew dispute, including "Our members want you to always think positively about BA ... But three times in the past two years they have voted overwhelmingly to take industrial action at the airline ... Unite cabin crew members at BA are mainly female, working mums ... The vast majority will dedicate 25 years or more service to the airline ......

Trinity Mirror plc
A competition in the Sunday Mail, to win laser eye treatment stated "We've teamed up with Ultralase, the UK's leading vision correction specialist ... to give one lucky reader free ... laser eye treatment". It also stated "Ultralase has perfected the vision of over 125,000 people using state-of-the-art technology and the highest qualified team of surgeons in the UK. They are also the only laser eye specialist to offer a lifetime care guarantee".

The Maperton Trust
A website for a head lice repelling device stated "The Head Lice Repelling Unit (HELRU) is a small device using the latest technology to repel head lice from infesting children and adults. It is in the form of a badge of the Unicorn and is pinned to the clothing of the individual. It is designed to be completely safe to the wearer. Its effect on head lice is to repel them."

Tony Ferguson UK Ltd
A leaflet, for Tony Ferguson weight loss programme, included three testimonials. The first showed a "before" and "after" photograph of a woman and included the text “Kylie lost 5 1/2 stone". The second stated "I'm less than half the person I used to be ... I weighed 23 1/2 stone. I blitzed my goal weight within the year and am now a size 10 to 12". Text underneath stated "Robyn lost 12 stone in 18 months. The ad showed a "before" picture of Robyn prior to losing weight and an "after" picture...

Optimax Laser Eye Clinics
Three Facebook ads and an online promotion that the complainant saw in July 2010 advertised half-price laser eye surgery. (a) One stated “Enjoy life without glasses Get Half Price Off laser eye surgery with Optimax. Order your Free Info Pack. Click here”. (b) The second ad stated “FREE Info Pack 50% off laser eye surgery. Get half price laser eye surgery with Optimax ... Click here”. (c) The third ad stated “FREE Info Pack Get Half Price Off laser eye surgery with Optimax ... Click...

Citroen UK Ltd
A TV ad, for Citroën, featured a cyclist pulling up behind a Citroën C4 at a set of traffic lights on a busy urban street. Other cyclists joined him until there was a large crowd of cyclists pursuing the C4. At the next junction, the C4 pulled away and lost the cyclists, who appeared disappointed until one of them spotted a different C4 travelling in the opposite direction. The cyclists turned at the junction and followed the other C4. A voice-over stated "The new Citroën C4 eHDi engine...

Coca-Cola Great Britain
A poster for Vitaminwater stated "enhanced hydration for the nation delicious and nutritious".

BetterBathrooms UK Ltd
A TV ad, for BetterBathrooms UK Ltd, claimed to have stores in "Warrington, Wigan and Manchester City Centre".

Allen Kia (UK) Ltd
A press ad, for Kia cars, stated "Allen Kia Birmingham Where new cars cost less ... Kia Rio 1.4 5dr WAS £8,540 NOW £7,840 SAVE £700".

Barclays Bank plc
A TV ad for Barclays Bank, broadcast on 1 February 2011, featured a mechanical machine that produced shoes and had cogs made of giant coins. The voice-over stated “It’s good news that four out of five business lending applications are approved with the support of Barclay’s business managers, to help get things moving again.” On-screen text read “Average acceptance rate between April - Sept. 2010 for all credit applications for businesses up to £5m turnover. Excludes online applications”.

Dr Batras Positive Health Clinic (UK) Ltd
A regional press ad, for Dr Batra’s Positive Health Clinic, was headed “Freedom from ... Psoriasis.” Text stated “Dr Batra’s. World’s largest Homeopathic Healthcare Corporate with a track record in treating Psoriasis now comes to Harley Street. Dr Batra’s is internationally recognised for successfully treating more than 25,000 cases of psoriasis. Chat with our expert doctors between 9am - 4pm”. The ad also featured a logo which stated “Dr Batra’s” and the website address “www.drbartras.com”.

MyCityDeal Ltd
A sales promotion on the website Groupon MyCityDeal was headed "Today's deal: £9 instead of £30 for a 20 Minute Garra Rufa Fish Natural Pedicure for Two People at Wonderfeet". Further text stated "Fine Print - 1 voucher per two people, multiple may be purchased - Voucher valid for 2 months, 7 days per week - No need to book in advance but please take voucher and security codes with you - Please call 07863 XXX XXX for further information - Not valid with other offers".

Optical Express Ltd
A brochure and a TV ad for Optical Express's laser eye surgery. a. The brochure was titled “The vision care specialists” and featured a testimonial from the golfer Padraig Harrington on the inside front cover which stated “I want to be treated by the best and that’s Optical Express”. The brochure contained a variety of claims about Optical Express’s service and the technology they used. The back cover listed a number of comparative claims with ticks and crosses indicating that the listed...

Moneysupermarket.com Ltd
A TV ad, for a travel comparison website, depicted Jedward sitting on sun loungers by a swimming pool. The comedian Omid Djalili approached them and asked how much they had paid for their holiday. One of Jedward said "£300" and the other said "£500". Djalili asked "Where did you find it?" The first said "travelsupermarket" and the second said "travel agent", then "You paid £200 less than me?". Djalili said "For the exact same holiday. You can compare thousands at travelsupermarket.com." The...

easyJet Airline Co Ltd
A national press ad for easyJet was headlined "The new shape of business travel". The ad also included boxed images and text including a £symbol with an arrow pointing downwards, with text underneath stating "We charge you less". The ad included a web link to the easyJet business website.

ITV Consumer Ltd
An online promotion, for ITV2's Secret Diary of a Call Girl competition, stated "For a chance for you and three friends to win the weekend of a lifetime ... answer the question as seen in the show ... Closing date for online entries is 7th April 2011 at 9.30am. Answer A - B - C ...".

En nog enkele uitspraken van 20 april j.l.

Home Shopping Selections Ltd
An e-mail offer for Snuggle Blankets featured the headline text "BUY1 GET1 FREE for just £10 + P&P" followed by a picture of a woman lying on a sofa wearing a floor-length fleece blanket with sleeves. Further text stated "This is an Incredible Offer! ... 2 SNUGGLE BLANKETS for just £10 +P&P ... Value £39.9 ... In this exciting offer, the Snuggle Blanket is now being made available to the public - not for the £19.95 you might expect but for a very special price of only £10...

Express Newspapers
A national press ad, for a skin cream, was headed "THE LITTLE JAR OF MIRACLES ADVANCED FORMULA SKIN THERAPY GEL THE RED CARPET REMEDY FOR SCARRING, SOOTHING AND SMOOTHING". Further text stated "It always seems our delicate skin is under attack and there's no denying that razor burn, bruises and often the unsightly appearance of raised scars ruins the look of your favourite outfits. Thankfully there's now a miracle worker which can help have you back to your normal self in...

7 Professionals Ltd
An online recruitment ad, on the CV Library website, advertised a contract position for an IT Senior Developer. Text stated, "Job Title - Senior Developer - Java, J2EE, Oracle, Linux Red Hat, contract ... A Senior Developer - Java, J2££, Oracle, contract is required for an exceptional Client that works with a number of blue chip companies. The Client specialises in helping their customers manage their technology requirements to meet specific and exact needs for their businesses by providing...

 Minister Shippers (Volksgezondheid, Welzijn en Sport) antwoord, mede namens de minister van Financiën, vragen van PvdA-Kamerlid Van Dekken over (gedwongen) winkelnering rondom de Olympische spelen 2012 in Londen.

Het gaat erom dat tickets op de officiële site www.olympischespelenlonden.nl slechts kunnen worden besteld met een creditcard van VISA. Het is een autonome keuze van de organisatie, in Nederland heeft NOC*NSF ATP Events Experts als Official Ticket & Travel Agent aangewezen en die accepteert ook andere gangbare betaalwijzen, aldus de minister.

3. Deelt u de mening dat het onwenselijk is dat mensen gedwongen worden om een creditcard aan te schaffen als zij de Olympische Spelen willen bezoeken, omdat creditcard betalingen vaak uitmonden in dure leningen?
3. Indien mensen kaarten bestellen via ATP worden zij niet gedwongen om een creditcard aan te schaffen.

4. Is hier sprake van het misbruik maken van een economische machtspositie, gegeven het feit dat de organisatie van de Olympische Spelen een monopolist is? Kunt u uw antwoord toelichten?
4. Via meerdere kanalen kunnen er tickets gekocht worden. Voor de officiële verkoop vanuit Nederland geldt dat er meerdere betalingsmogelijkheden zijn. Met het oog hierop is uitbuiting of uitsluiting van consumenten of concurrenten niet aan de orde. Van een overtreding van het verbod op misbruik van een economische machtspositie is dan ook geen sprake.

5. Welke acties gaat u ondernemen om de toegankelijkheid en beschikbaarheid van de kaarten voor dit evenement op korte termijn te vergroten? Wilt u zich er voor inzetten dat ook andere betaalmodaliteiten mogelijk zijn, zodat sportliefhebbers de keuze hebben hoe zij willen betalen?
5. Geen. Het feit dat VISA sponsor is van de Olympische Spelen en de keuze dat via de officiële site alleen betaald kan worden met VISA is een verantwoordelijkheid van het organiserend comité.

Lees de kamervragen en antwoorden hier .

RCC 5 april 2011, Dossiernr. 2011/00087 (Administratiekosten Vueling)

Reclamerecht. Administratiekosten (creditcard en PayPal) van betaling vlucht onduidelijk. Telefoonkosten van 0900 klantenservicenummer niet vermeld. Verweerder stelt dat kosten duidelijk zijn en zij voldoet aan de wetgeving hieromtrent. Commissie oordeelt dat in uiting omtrent administratiekosten geen duidelijke prijzen zijn gehanteerd dus in strijd is met art. III sub 1 Reclamecode Reisaanbiedingen (RR) en dat uiting omtrent klantenservicenummer de kosten niet vermeld dus in strijd is met art. 8.1 Reclamecode voor telefonische informatiediensten (RTI). Commissie beveelt adverteerder niet meer op dergelijke wijze reclame te maken.

In het scherm waarop de vluchttarieven staan (scherm 1) staat de mededeling:
“Prijs per traject, ALLES INBEGREPEN”
Naar klager onweersproken heeft gesteld, zijn bij de op dit scherm getoonde tarieven onder meer inbegrepen de kosten voor een creditcardbetaling ad € 9,50.
 
Naar de Commissie eveneens uit de klacht begrijpt, worden, wanneer men betaalt via PayPal, deze kosten ad € 9,50 (voor een creditcardbetaling) eveneens in rekening gebracht, maar wordt daarbij voor de PayPal betaling € 8,50 extra in rekening gebracht.
 
Volgens de webpagina waarop men een keuze kan maken tussen de aangeboden betalingsmethodes, waarvan bij het verweer een uitdraai is overgelegd, worden voor de verschillende betalingsmethodes de volgende kosten (extra) in rekening gebracht:
 
Visa Vueling:                          + € 0,-
Visa Electron / Debit Card:    + € 5,50
Visa:                                       + € 9,50
Mastercard Debit Card:         + € 5,50
Mastercard Credit Card:        + € 9,50
Diners Club:                           + € 9,50
American Express:                + € 9,50
 
PayPal betaling:                     + € 8,50
 
De Commissie acht het aldus onduidelijk dat er, wanneer men kiest voor een bepaalde betaalwijze (in ieder geval bij een PayPal betaling), kennelijk hogere kosten in rekening worden gebracht dan wanneer men voor een creditcardbetaling kiest.
 
Gelet op het bovenstaande is de Commissie van oordeel dat in de gewraakte uiting geen duidelijke prijzen zijn gehanteerd als bedoeld in artikel III onder 1 RR.
 
De Commissie oordeelt niet over de redelijkheid van de tarieven.
 
Ad 2.
Op grond van artikel 8.1 van de Reclamecode voor Telefonische Informatiediensten, dient, behalve voorafgaande aan de aanvang van de informatiedienst, ook in iedere reclame-uiting voor betaalnummers het tarief dat in rekening wordt gebracht voor deze dienst te worden vermeld. Op de brochure wordt bij het genoemde 0900 nummer het tarief niet vermeld. Aldus zijn deze uiting en de door klager genoemde uitingen op de website, voor zover hierbij eveneens bij betaalnummers het tarief niet is vermeld, in strijd met het voornoemde artikel.

Lees de uitspraak hier en hier.

Regeling: Reclamecode Reisaanbiedingen (RR) art. III sub 1, Reclamecode voor telefonische informatiediensten (RTI) art. 8.1

Ook de Advertising Standards Authorization, de RCC in Groot Britannië, heeft een bundel uitspraken gepubliceerd. Categorieën variëren van kledingretailer, tijdsklok voor duivenmelkers/wedstrijden, israel-advertentie (herkenbaar?), airport parking, zilveren ringen, supermarkten Asda en Tesco (vergelijkende reclame), uitgeverij, omeletmaker, leenmaatschappij (geld lenen kost geld), campagne groep tegen windmolenpark, zonne-energie-opwekkers, cosmetische producten, prada retail.

Zie plaatje hieronder (klik voor vergroting), klik voor de directe site hier:

Prada Retail UK Ltd
A national press ad, in the Times, for Miu Miu featured the model Kasia Struss sitting on a chair in front of a mirror, holding a handbag in her lap, and wearing a low-cut, sleeveless dress which exposed her arms, shoulders and décolletage.

News Group Newspapers Ltd
A national press reader promotion for cosmetic products. The front-page flash stated "FREE EYE MAKE-UP KIT WORTH £24”. Inside the paper, text stated “... To claim your free Fabulous Models Own make-up kit, simply collect TWO out of the three tokens ... then collect your kit from any participating Tesco store* ... Terms and conditions apply". Small print down the side of the page stated “*Includes Tesco supermarkets and Extra stores only. Excludes selected Metro, Express stores and petrol...

Joju Ltd
An ad, in a magazine about sustainable living, was headed "Joju Ltd we design and install solar electricity systems". Further text stated "It has never been a better time to invest in a solar photovoltaic system". A testimonial read "‘If you own a house and can afford the investment, you'd be crazy not to cash in.’ Feed-in tariff sceptic, George Monbiot".

Save Berkeley Vale
A leaflet for the campaign group Save Berkeley Vale, stated "PLANNING APPLICATION ... for Four 120m Wind Turbines at Standle Farm, Stinchcombe ... COMMENTS / OBJECTIONS SHOULD BE MADE NOW ...". The leaflet included a mock up photo, which featured a country landscape with four wind turbines. Text on the photo stated "View from Wick Lane".

Tesco Stores Ltd
A national press ad for Tesco showed a selection of fresh food products; their prices at Tesco and the prices of the same or equivalent products at Asda. Text in a roundel stated "Total Tesco Saving £4.91". Text stated "One place you won't find your fresh food for the weekend? In the Asda Price Guarantee".

Stevenage Homes
A leaflet, for a loan company, was headlined "Don't be tempted by doorstep lenders ...". Text beneath stated "As Christmas is fast approaching you may be starting to think about how you can afford to buy everything you want. Remember the greatest gift you can give your family is the roof over their head. Your rent is your main priority so please think carefully about committing your family to any loans. Beware of doorstep lenders and loan sharks who charge extortionate levels of interest as

sit-up Ltd
A teleshopping ad shown on Price Drop TV, for an omelette maker, showed the product being used to cook various foods, including a pie. At the end of the presentation several pies and a pizza were shown next to the product and a close up showed a cross-section of a pie in detail.

Canonbury Publishing Ltd
A mailing, for a home-working scheme, offered a free CD-ROM and step-by-step manual to the first 200 respondents. The ad included an interview with a previous client who claimed to have "made over £100,000 in an hour online". A screenshot showed a PayPal account for one day and displayed a total income of £3,732.73. Text below the table stated "Not bad huh? That's £3,732.73 - in one day!". The ad repeatedly claimed that customers could make between £200 and £500 per mon

ASDA Stores Ltd
Voice-over in a TV ad for ASDA stated “... we now guarantee that your comparable grocery shopping will be at least 10% cheaper than the other big supermarkets or we’ll give you the difference ... About half of your weekly grocery shop is comparable with the other big supermarkets and all of that is covered by the Asda price guarantee.” On-screen text stated “mySupermarket.co.uk and independent data, exclusions apply. Vs Tesco, Morrisons, Sainsbury’s & Waitrose. Min purchase 8 items...

Airport Parking and Hotels Ltd
Two direct mailings for an airport parking company: a. The first mailing featured an illustration of a computer with a Santa hat on. Text on the screen stated "SAVE 20% ON AIRPORT PARKING". Text on the reverse of the mailing, under the headline "Previous Customers Save up to 20% on Airport Parking", stated "2011 Airport Parking Make the most of your Early Booking Discount; pre-book APH Gatwick, APH Manchester, APH Birmingham or Quality Airport Parking Heathrow 3 months or more in advance an

Coloured Rocks Ltd
A falling price auction for a morganite sterling silver ring included an on-screen graphic, indicating the current stock level, that stated "last 7". The on-screen stock level fell as and when an item was bought and continued to drop until all seven items had been sold. During the auction the presenter talked about the item and referred to the number of items remaining, including “three buyers left”, “final two” and “One chance left”.

Israeli Government Tourist Office
A poster, for travel to Israel, was headlined “Historical Treasures”. Text below stated “THINKISRAEL.COM/GEMS”. Further text stated “Few places pack as many hidden gems into such a small space. From the magical mystery of Jerusalem to the rich cultural experiences of the Dead Sea, the energy and excitement of Tel Aviv to the sun and relaxation of Eilat. The ideal year-round destination”. Smaller text below an image of the Western Wall stated “East Jerusalem. The Western Wall. One of the man

Deister Electronic (UK) Ltd
An ad, for an electronic timing system (ETS) for racing pigeons, in a magazine for pigeon fanciers, was headlined "UNIKON Over 60,000 systems worldwide No.1 Worldwide. No.1 in the UK The most advanced ETS available today". Further text stated "... It is truly the most advanced ETS available today." Further text described details of other UNIKON products. Text in a side panel was headlined "You can't go wrong with UNIKON The champion ETS Simply the Best!" and continued "For unbeatable after...

Damartex UK Ltd
A direct mailing, for a clothing catalogue retailer, stated “Designated finalist in our 5 WINNERS OF 5 X £1000 Pocket the Cheque Prize Draw Strictly confidential!! Confirmation of your status is enclosed! ... 5 names to be selected, as winners will each receive a cheque for the sum of £1,000.00!”. The mailing included a list headed “OFFICIAL EXTRACT LIST OF FINALISTS”; the complainant’s details appeared in the list. Text below stated “REMINDER: The first 5 people drawn as winners in the ‘5 x...

Ook de Advertising Standards Authorization, de RCC in Groot Britannië, heeft een bundel uitspraken gepubliceerd. Categoriën variëren van paardenmiddelen, vliegtickets, internet, begrafenisondernemers (wederom), internet, loodgieter, isolatiemateriaal, houtovens, sokken, snowboots, rijschool, voedingsadvies, verrekijker, blender, kleding, stofzuiger, eieren en een bank.

Carja Mastenbroek, DLA Piper heeft drie hiervan uitgelicht: vitabiotics, pass n go en personal choice, lees verder.

Zie plaatje hieronder (klik voor vergroting), klik voor de directe site hier:

Vitabiotics

Ad was headlined "ADVANCED NUTRIENTS FOR THE BRAIN" and featured a picture of a box of supplements. Text on the box stated "Vitabiotics neurozan plus To help maintain Brain Function & Performance NUTRIENTS FOR THE BRAIN". Below the product shot, text in a blue box stated "Includes B VITAMINS & VIT D3 AS SHOWN IN NEW RESEARCH", and "B-VITAMINS & THE BRAIN Also includes the specific B vitamins reported in ground-breaking research".
The complainant challenged whether the claims in ad, that recent research had shown that B vitamins could help maintain brain function and mental performance was misleading, because they understood that the research referred to did not support that conclusion.

The ASA considered that the study was not suitable to support claims relating to brain function or mental performance. The ASA therefore concluded that the implied claims that recent research had shown that B vitamins could help maintain brain function and performance had not been substantiated and were misleading.

Breached CAP Code (Edition 12) rules 3.1 (Misleading advertising), 3.7 (Substantiation), 15.1 and 15.1.1 (Food, food supplements and associated health and nutrition claims) and 15.7 (Food Supplements and other Vitamins and Minerals). Ad must not appear again in its current form.

Pass n go

A leaflet and directory entry promoted a driving school. A leaflet stated “THE DRIVING SCHOOL WITH THE HIGHEST PASS RATES ... INSTRUCTORS WITH THE HIGHEST PASS RATES ... WE GUARANTEE -THE BEST CUSTOMER SERVICE - THE BEST DRIVING INSTRUCTORS - THE BEST PASS RATES”. A directory entry stated “I’M PASSING WITH PASS’N’GO The Driving School With The Best Pass Rates Guaranteed ...”.

Complainant challenged whether the claims "THE HIGHEST PASS RATES", "best pass rates" and "best driving instructors" could be substantiated, because they believed the company could not know the pass rates of drivers in other companies and because they believed this implied the drivers would be qualified with the top grade.

The ASA considered that HIGHEST PASS RATES" and the "best pass rates" was a comparative, superlative claim which would be understood by consumers to mean that Pass N Go had achieved more driving test passes than its competitors. In the absence of documentary evidence in support of the claims that Pass N Go had HIGHEST PASS RATES" and the "best pass rates, we concluded that the ad was likely to mislead.

And further, because we considered that the claim "Best Pass Rates" was an objective claim which defined the "best driving instructors" as those drivers who had achieved the highest pass rates, and because we had not seen any evidence in support of that claim, we concluded that the ad was likely to mislead.

The ad breached CAP Code (Edition 12) rules 3.1 (Misleading advertising), 3.7 (Substantiation) and 3.38 (Other comparisons). The ad must not appear again in its current form.

personal choice

A regional press ad, for snow boots and ice and snow grippers, stated "We aim to dispatch goods within 7 days, but please allow up to 28 days for delivery".

The complainant, who was told the items they ordered were out of stock, two months after they placed the order and paid, challenged whether the ad was misleading.

In the absence of any evidence that demonstrated that the products advertised were available for purchase at the time the ad appeared or that Personal Choice had made a reasonable estimate of demand, the ASA concluded that the ad was misleading.

The ad breached CAP Code (Edition 12) rules 3.1 (Misleading advertising), 3.27, 3.28 and 3.29 (Availability). The ad must not appear again in its current form.

Overige zaken met introductie

Equine America (UK) Ltd
Two ads, for a horse supplement, in equine magazines: Ad (a) stated "The following equine joint supplements have no objective clinical evidence of improving joint mobility - NAF Five Star Superflex, EquiFlex, PREMIERflex HA, ExtraFlex HA, STRIDE HA, My Joints, Arthri Aid and NEW MARKET JOINT SUPPLEMENT. Cortaflex was successfully subjected to a double blind study of joint mobility at Michigan State University, Medicine Research Department. The rigorous study was led by world renowned...

Co-operative Group Ltd
A press ad for the Fairways Funeral Plan stated “The personal service you deserve. The Fairways Funeral Plan is individually tailored to meet your needs. Everything included in The Fairways Funeral Plan is fully guaranteed no matter how high prices rise and we’ve created flexible payment plans to suit any budget. So even in uncertain times, you can rest assured everything will be taken care of. The Fairways Funeral Plan is only available from carefully selected Funeral Directors which meet...

ExxonMobil UK Ltd
A TV ad for a fuel company showed a man who was identified as the company President of "Upstream Research". He stated "Natural gas is a cleaner burning fossil fuel, yet a lot of natural gas has impurities like CO2 in it. Controlled Freezone is a new technology being developed by Exxonmobil to remove CO2 from the natural gas and safely store it so it won't get into the atmosphere. Exxonmobil is spending more than 100 million dollars to build a plant that will demonstrate this process. I'm very...

Flybe Ltd
A national press ad, for flights, was headlined "Flybe's Massive January Sale". Text in a circle next to a picture of two airline seats stated "10 million seats". The ad listed 70 destinations with their corresponding prices. Text beneath stated "flybe.com Keeping Britain on the move". Small print at the bottom of the ad stated “Fares are one way including taxes and charges, only available online, subject to availability, 21 day advance purchase required. Available for travel on or before...

Fasthosts Internet Ltd
An online sales promotion, for website hosting services, stated "Pay Monthly - 1st MONTH FREE" and "Pay Annually - 2 MONTHS FREE".

BDW Trading Ltd
A leaflet for a housing development produced by BDW Trading Ltd, trading as Barratt Homes Bristol, listed "benefits for all" which included "enhancement of existing wildlife habitat".

Able Group (Services) Ltd
A telephone directory ad for a plumber stated "Local plumber ... 24 hour 1 hour service ...".

BQ plc
A national press ad, for B&Q, was headed "Loft insulation only £1 per roll". Text, next to a picture of a woman laying the insulation, stated "easy to install".

Clearview Stoves Ltd
A magazine ad for Clearview Stoves (wood burning stoves) stated "The leading manufacturer of clean burning wood stoves ... British and clearly the best".

Bvg Airflo Group Ltd
A reader offer, in the Sunday Telegraph, for loose top socks stated "Only £24.99 inc p&p for a pack of assorted pairs, rrp £47.40."

Personal Choice
A regional press ad, for snow boots and ice and snow grippers, stated "We aim to dispatch goods within 7 days, but please allow up to 28 days for delivery".

Pass N Go Ltd
A leaflet and directory entry promoted a driving school. a. A leaflet stated “THE DRIVING SCHOOL WITH THE HIGHEST PASS RATES ... INSTRUCTORS WITH THE HIGHEST PASS RATES ... WE GUARANTEE -THE BEST CUSTOMER SERVICE - THE BEST DRIVING INSTRUCTORS - THE BEST PASS RATES”. b. A directory entry stated “I’M PASSING WITH PASS’N’GO The Driving School With The Best Pass Rates Guaranteed ...

The International Centre for Nutritional Excellence Ltd
A magazine insert leaflet, for the International Centre for Nutritional Excellence, was headed "CALF COLOSTRUM ... DO YOU KNOW WHAT YOU ARE BUYING? WHAT TO LOOK FOR, WHAT ARE THE DANGERS?". A table showed test results from samples of calf colostrum powder from a number of manufacturers. Text underneath the table stated "Three separate batches from each company were tested to ensure a completely fair representation of their product was analysed. Each batch was tested to determine if it was EBL...

Windsor Products
An ad, for binoculars, in the national press, was headlined "High Powered Binoculars with Built-in Camera and Video!" Above the headline, text stated "Video Camera + Digital camera + Zoom Binoculars" with images of those three individual items. An arrow pointed from those images to a picture of the advertised product and contained the text "NOW ALL THREE IN ONE". Text below stated "Don't miss out on great photo opportunities with the new OPTICAM 1025. These amazing binoculars not only have a...

Vitabiotics Ltd
Two posters for vitamin supplements: a. The first ad was headlined "ADVANCED NUTRIENTS FOR THE BRAIN" and featured a picture of a box of supplements. Text on the box stated "Vitabiotics neurozan plus To help maintain Brain Function & Performance NUTRIENTS FOR THE BRAIN". Text in a circle on the right of the box stated “UK’s NO1 MICRO-NUTRIENTS FOR SPECIFIC LIFE STAGES”. Below the product shot, text in a blue box stated "Includes B VITAMINS & VIT D3 AS SHOWN IN NEW RESEARCH"....

Kenwood Ltd
A TV ad, for a hand-held blender, showed various shots of a woman using the product.

Jack Wills Ltd
Four full-page ads for Jack Wills clothing appeared in their 2011 edition of "The Spring Term Handbook". The first ad showed a young woman from the shoulders down who was standing with one leg raised and bent at the knee. She was wearing a shirt and a short skirt that lifted to show her upper thigh, buttocks and the lower section of her knickers. The second ad showed a group of three young women and two young men beginning to undress on a beach. One of the men was removing one of the women's...

Morphy Richards Ltd
A catalogue ad, for a vacuum cleaner, included the text “NO LOSS OF SUCTION!*”. Small print stated “*BS EN 60312:1998”.

Noble Foods Ltd
TV and national press ads promoted eggs. The TV ad (a) showed chickens running around in fields and jumping into sand pits to the music from Chariots of Fire. The voice-over stated “at the Happy Egg company we do things differently. We create the perfect environment for our free range hens to run, jump and play, because happy hens lay happy eggs and happy eggs are wonderfully tasty.” The press ad (b) stated "... imagine for a moment you're a hen ... on a happy egg co. farm You're living in...

National Westminster Bank plc
A TV ad, for National Westminster Bank plc, stated in a voice-over "... it's why we're giving all our online banking customers free security software".

CvB RCC 9 maart 2011, Dossiernr. 2010/00360 (Inside Israel, GoIsrael) Met dank aan Timme Geerlof, Ploum Lodder Princen, voor deze samenvatting

Reclamerecht. Reclame voor land Israël als vakantiebestemming. Reclame in de zin van art. 1 NRC. Niet oneerlijk en misleidend ex art. 8.3 sub c jo. art. 7 NRC.
 
RCC in eerste aanleg. Gewraakte reclame-uitingen prijzen een aantal gebieden in Israel en lokale bezienswaardigheden aan. Daarbij wordt (onder meer) gebruik maakt van kaarten waarop naar de mening van de RCC (in aansluiting op stellingen van Klager hierover) de grenzen tussen de gebieden die wel en niet tot het Israëlische grondgebied horen niet duidelijk worden weergegeven. Eveneens werd misleidend geacht het ontbreken van de vermelding dat er in bepaalde gebieden in Israel veiligheidsrisico's zijn. Essentiële informatie voor nemen van een besluit tot het boeken van een vakantie naar Israel ontbreekt. Strijd met artikel 8.3 sub c jo 7 NRC. Commissie doet aanbeveling niet meer op dergelijke wijze reclame te maken. Uiting is niet nodeloos kwetsend in de zin van art. 4 NRC.

Adverteerder gaat met succes in beroep bij CvB RCC. Klager stelt incidenteel hoger beroep in. Eerst het principaal appel. 

Geen sprake van reclame, louter informatie. Grief faalt. Art. 1 (oud) NRC van toepassing. Onmiskenbaar wordt in de uitingen het "denkbeeld" aangeprezen dat men een reis naar Israël moet maken.

Geen sprake van omissie essentiële informatie. Hoewel niet van belang voor de beoordeling van de grieven in principaal en incidenteel appel, wordt vooropgesteld dat het het bestek van de NRC te buiten gaat om de juistheid van de stellingen van partijen over de status van bepaalde gebieden, alsmede de terzake gebezigde terminologie te duiden.
 
Het College overweegt dat het gebruikelijk is dat in reclamemateriaal voor een land als reisbestemming de positieve aspecten worden (over)belicht en de minder positieve aspecten buiten beschouwing blijven. Bovendien is de conflictueuze situatie in het Midden-Oosten een feit van algemene bekendheid. In het licht van vorenstaande onderzoekt het College of de in het materiaal verstrekte informatie de gemiddelde consument voldoende in staat stelt om een geïnformeerd besluit over Israël als vakantiebestemming te nemen. Die vraag wordt door het College bevestigend beantwoord. r.o. 3.6. "Niet valt in te zien dat de gemiddelde consument door het ontbreken van dergelijke aanduidingen (lees: veiligheidsrisico's en status bepaalde gebieden en aanduiding daarvan op kaart, TG) zal besluiten tot een transactie waartoe hij niet besloten zou hebben indien die gegevens omtrent de bedoelde gebieden wel in de reclame-uitingen zouden zijn vermeld." 

Incidenteel appel

De Commissie had in eerste aanleg de bedoelde gebieden niet mogen aanduiden als "betwiste gebieden", althans als "gebieden waarvan niet internationaal is erkend dat deze tot het grondgebied van Israël behoren". Zoals overwogen in principaal appel, volgt dat een kwalificatie van de bedoelde gebieden niet van belang is voor het antwoord op de vraag of de in strijd met de waarheid of misleidend zijn. Grief faalt.
 
De tweede grief faalt ook, want geen strijd met art. 8.2 sub b NRC.

Uit hetgeen het College in het principale appel heeft overwogen, (...), volgt dat de omstandigheid dat in de onderhavige reclame-uitingen geen specifieke afbakening heeft plaatsgevonden van plaatsen en bezienswaardigheden die wel en niet in de bedoelde gebieden liggen, niet meebrengt dat de uitingen misleidend zijn, ook niet voorzover de uitingen worden getoetst aan artikel 8.2 aanhef en onder b NRC."

Lees de uitspraak hier (link) en hier (pdf - volgt)

Regeling: NRC 1, 2, 4 , 7,  8.2 sub b, 8.3

RCC 16 maart 2011, dossiernr. 2011/00070 (Parkeerservice Schiphol)

Reclamerecht. Central Parking en BijSchipholParkeren.nl (BPS) adverteren op de websites www.centralparking.nl en www.bijschipholparkeren.nl voor het tegen een vergoeding overdekt parkeren van de auto van reizigers in de hun parkeergarages. Op klacht van vliegveld Schiphol. Misleidend omtrent beschikbaarheid parkeerlocaties. Afwijzing klacht dat door gebruik aanduiding "Schiphol" op verwarringwekkende wijze aanhaakt bij  naam, merken en diensten van Schiphol, ook geen vergelijking diensten Schiphol. Verzoek verspreiding beslissing als Alert afgewezen.

Schiphol laat eigen recherchedienst en extern bedrijfsrecherchebureau onderzoek instellen naar activiteiten van Central Parking en BPS. Uit rapport volgt dat parkeren van auto's niet gebeurd conform uitingen op de sites. Schiphol klaagt (1) diverse uitingen op sites zijn misleidend, (2) ten onrechte de indruk gewekt dat zij aan Schiphol gelieerd zijn en profiteren op verwarringwekkende wijze van goede naam en merken Schiphol, en (3) uitingen waarover wordt geklaagd een ontoelaatbare vergelijkende reclame vormen. Verzoek om de beslissing van de Commissie als Alert onder de aandacht te brengen van breed publiek.

Verweer: door softwarefout en piekdrukte (herfstvakantie) is de incidentele situatie ontstaan dat meer reserveringen zijn geaccepteerd dan aantal beschikbare parkeerplaatsen. Er wordt niet structureel op deze wijze gehandeld. De aanduiding "Schiphol" wordt alleen gebruikt als geografische aanduiding. Websites wekken niet de indruk dat Central Parking en BPS gelieerd zijn aan Schiphol.

Commissie: fout in software en piekdrukte zijn omstandigheden die voor rekening komen van Central Parking en BPS. Mededeling is te absoluut door het ontbreken van een voorbehoud ten aanzien van beschikbaarheid parkeerlocaties. Wijst klacht toe.

3. Wat hiervan zij, deze omstandigheid dient naar het oordeel van de Commissie voor rekening van adverteerders te komen. Nu op de websites geen enkel voorbehoud daaromtrent is opgenomen, moeten consumenten erop kunnen vertrouwen dat hun auto wordt geparkeerd op de bij de reservering afgesproken parkeerlocatie. Het had op de weg van Central Parking en BSP gelegen klanten door middel van een voorbehoud of melding op hun websites te informeren zodra bleek dat gedurende langere tijd sprake was van overboekingen, ook al was de oorzaak daarvan adverteerders nog niet bekend.

4. Door het ontbreken van een voorbehoud ten aanzien van beschikbaarheid van de aangeboden parkeerlocaties acht de Commissie de mededelingen betreffende de te reserveren parkeerlocaties op de websites www.centralparking.nl en www.bijschipholparkeren.nl te absoluut en daarom in strijd met artikel 8.2 aanhef en sub b NRC. Omdat de gemiddelde consument hierdoor ertoe gebracht kan worden een besluit over het afnemen van een dienst van adverteerders te nemen dat hij anders niet had genomen, zijn de bestreden websites misleidend en daardoor oneerlijk in de zin van artikel 7 NRC.

Afwijzing overige klachten: Gebruik aanduiding "Schiphol" toelaatbaar. Aanduiding wordt gebruikt als aanduiding van de plaats waar de aangeboden parkeerdiensten worden uitgevoerd. Verder geen sprake van specifieke vergelijking van diensten Central Parking en BPS met die van Schiphol. Geen aanleiding om beslissing als Alert te verspreiden.

Lees de uitspraak hier (link) en hier (pdf).

Regeling: NRC art. 2, 7, 8.2, 8.3, 8.5 en 13
Alert-verspreiding

RCC 7 maart 2011, dossiernr: 2010/00881 (booking.com)

Reclamerecht. Bijzondere Reclamecode Reisaanbiedingen (RR). Misleiding op internet. De website www.booking.com biedt hotel in New York en een hotel in Miami aan. Belastingen worden niet getoond. In een klein kader op één pagina, verder staan kosten onderaan de reserveringsvoorwaarden, die uitsluitend via een hyperlink zijn te achterhalen. Strijd met 8.2, 8.3 en 8.4 NRC en artikel III.1 RR.

Verweer: Advocaat ingeschakeld door normale consument, waarschijnlijk zit er een concurrent achter. Consumenten zijn gewend aan wereldwijde online markt die zich niet beperkt tot NL en EU. Adverteerder acht een markt waarbij alle partijen inclusief belastingen vermelden niet haalbaar. Verzwakking concurrentiepositie als alle prijzen inclusief belasting worden vermeld. Geen strijd met NRC of RR, althans dat de NRC en RR in dit geval niet van toepassing zijn.

Dezelfde website gericht op Duitse bezoekers (geopend vanaf Duits IP-adres) toont wel prijzen inclusief belasting. Aldus advocaat (en kennis) van klaagster. 

Nederlandse RR is van toepassing omdat de reclame-uitingen zijn gericht op de Nederlandse markt. Correcte en duidelijke prijzen inclusief de onvermijdbare kosten moeten worden getoond (art. III lid 1 RR). Ook bij de uitnodigingen tot aankoop (II sub 4 RR) moeten correcte en duidelijke prijzen worden gehanteerd (art IV sub 1 RR). Commissie doet aanbeveling.

Namens klaagster is voldoende aannemelijk gemaakt dat zij geen concurrent is van adverteerder.
 
Klaagster baseert de klacht onder meer op de algemene bepalingen van de Nederlandse Reclame Code. De Commissie zal de klacht toetsen aan de bepalingen van de Reclamecode Reisaanbiedingen, nu deze code een specifieke regeling bevat van de kwestie waarop de klacht betrekking heeft.
 
De Commissie acht de RR van toepassing op de onderhavige reclame-uitingen, nu deze zijn gericht op de Nederlandse markt.
 
In artikel III lid 1 RR is bepaald dat aanbieders zijn gehouden tot het hanteren van correcte en duidelijke prijzen, inclusief de hen op het moment van publicatie bekende onvermijdbare kosten. Gebleken is dat bovenop de in de uitingen vermelde tarieven 14,75% ‘Belasting’ in rekening wordt gebracht en $ 3,50 toeristenbelasting. Op grond van de genoemde bepaling hadden deze kosten moeten zijn inbegrepen bij de op de producties 1b, 1c, 2b en 2c genoemde tarieven. Nu dit niet het geval is, zijn deze reclame-uitingen in strijd met de genoemde bepaling.
 
De uitingen zoals door klaagster zijn overgelegd als productie 1d en 2d zijn uitnodigingen tot aankoop zoals gedefinieerd in artikel II sub 4 RR, waarvoor op grond van artikel IV sub 1 RR geldt dat de adverteerder daarin op dezelfde wijze als in reclame-uitingen conform artikel III 1 RR gehouden is tot het hanteren van correcte en duidelijke prijzen. Ook op deze pagina’s worden de tarieven genoemd zonder de bedoelde belastingen. Aldus zijn deze uitnodigingen tot aankoop in strijd met artikel IV sub 1 RR.

Lees de uitspraak hier (link) en hier (pdf)
Regeling: RR II, III sub 1 en IV sub 1

Ook Advertising Standards Authorization, de RCC in Groot Britannië, heeft een bundel uitspraken gepubliceerd. Categoriën variëren van medische hulpmiddelen, kankeronderzoek, ooglaserbehandeling, dieet, riviercruises, London Boat Show, de International Gay and Lesbian Travel Association,  internetbeveiliging, CD-spelers, 9 karaat ringen, betfair, en een therapeutische bank met afneembare gadgets.

Zie plaatje hieronder (klik voor vergroting), klik voor de directe site hier:

LighterLife UK Ltd
A TV ad, for a very low calorie diet, which appeared in September 2008, showed people playing trombones and dancing. A woman was dancing with a cardboard cut out of herself before she had lost weight. She stated “This was me. I couldn’t dance. I couldn’t even run upstairs. ‘Enough’, I said ‘I’m starting the LighterLife weight loss programme’. Seven months later, I looked like this”. She then danced with a male partner and text on screen stated “A very low calorie diet for people with a...

National Boat Shows Ltd
An email advertised a ticket offer for the London International Boat Show. Text stated "EARLY BOOKING TICKET OFFER - TWO TICKETS FOR £20* ...". Small print at the foot of the email stated "*TICKET OFFER IS ON STANDARD ADULT TICKETS ONLY AND EXCLUDES PUBLIC PREVIEW DAY 7TH JANUARY 2011. TRANSACTION FEE APPLIES ...".

Mantrav International (UK) Ltd
A magazine ad, for Mantrav International (UK) Ltd (Mantrav) travel agents, displayed the logo of the International Gay and Lesbian Travel Association (IGLTA) in the bottom right hand corner.

GlaxoSmithKline plc
A promotion on Lucozade packaging stated “WIN an iPhone EVERY HOUR*”. Smaller text stated “To be in with a chance of winning simply enter the code underneath the Best Before Date from the lid of your bottle.” The packaging also displayed a number of terms and conditions, including “Access to the internet and a valid email address are required in order to participate... Register and enter the promotional code obtained from specially marked packs.”

Nuga Best UK Ireland
A leaflet, for a therapeutic couch with detachable gadgets, was titled "NUGA BEST”. Text beneath stated “BEST For Health! BEST for Beauty! BEST For Your Family! NUGA BEST NM-5000”. The cover featured a picture of the couch in a field near a couple lying under a tree. Text next to the tree stated “Just as a tree needs a strong root in order to grow properly and sustain its good health, the same concept can be applied for the well being [sic] of humans.” Text inside the ad on a page...

The Phone Book Ltd
A direct mailing, from The Phone Book, was formatted and styled to look like an invoice. The mailing was individually addressed with an accompanying customer number, and the advertiser's name, address, and banking details on the right hand side. Text stated "Payment details - Issue date: 23/12/2010 - Due date: 03/01/2011 - Payment reference: XXXXXXXXXX - Total due including VAT (GBP): 89.00". The main section of the ad stated "Form of payment: Bank transfer or cheque accepted Please take...

Redrow plc
A brochure, for the Jennett's Park property development in Berkshire, included text that stated "At the very heart of the community is the Village Centre, which is planned to include: Primary school... Local shop (s) Doctor's surgery ...".

Optimax Laser Eye Clinics
a. A direct mailing for Optimax Laser Eye Clinics (Optimax) stated "You could benefit from the most advanced IntraLase Wavefront LASIK procedure. It's the safest and most effective pain-free procedure offering the best possible results since Laser Eye Surgery began 21 years ago." Sponsored links for Optimax stated: b. "Top results as at leading clinics ... Best Surgery available;" c. "Best results ... Newest surgery possible" and d. "Latest surgery."

Cancer Research UK
A poster, for Cancer Research UK and the Scottish Government, featured a calendar extract with appointments, such as “Hair 6pm”, written on various days. On 11 and 30 of December were written sunbed appointments, and on 22 March "Hospital: Cancer Surgery 9am". Next to this was a picture of a young woman with a large operation scar on her back. Underneath text stated "Using a sunbed could change your plans dramatically. Once a month or more on a sunbed can increase the risk of skin cancer...

Betfair Ltd
a. Two Betfair ads from the Racing Post were headlined "YOU'RE 40% BETTER OFF* ON THE BETFAIR SP". The sub-headline stated "On average you're 40% Better Off* on the Betfair SP. Check yesterday’s results and see how much better off you could have been with Betfair". The asterisk linked to text at the bottom of the ads which stated "This is the average percentage, based on the difference between Betfair SP winnings and the industry SP winnings. The maximum of 5% commission has been applied...

3GA Ltd
A national press ad, for a CD player with hard disk, included text that stated “Good news for CD owners. The Brennan JB7 is a CD player with a hard disk that stores up to 5,000 CDs ... It saves space and clutter and delivers near immediate access to an entire music collection. JB7 owners rediscover then fall in love with their music again simply because the Brennan makes it so accessible. The Brennan also records from vinyl and cassette so you can enjoy your entire music collection but keep...

Coloured Rocks Ltd
A teleshopping presentation, on Gems TV, gave details of two items. The first item was a tanzanite 9 carat yellow gold ring. The presenter said “Based on our research of three high street stores and their bands of yellow gold, this is the price tag of the gold alone that you’re about to see on your screen - just the 3.4 grams of gold, based on our research.” Onscreen text stated “£180”. The presenter continued “So, at £180, that’s how much the gold would cost, we reckon, for the gold alone...

DSG Retail Ltd
A press ad for a consumer electronics company featured a sale price for an internet security product. The ad stated "NORTON Internet Security 2011 3PC Licences £23. Powerful, fast protection to email, shop and bank online without worry. Safeguards against cybercrime, online identity theft, viruses, spyware and Trojans. Stops attacks before they get on your PC".

Diamond Shortbreak Holidays Ltd
Two national press ads for river cruises: a. the first ad was for Christmas & New Year cruises and stated “Executive return coach travel from regional departures”. b. the second ad was for a Rhine Cruise to Switzerland and stated “Return coach travel from regional departure points”.

Comfort Click Ltd
A sponsored search result, for a medical device, was headed “Electro Flex Circulation” and stated “WeightWorld.co.uk/CirculationDevice Simple to use, fully CE certified device”.

RCC 14 maart 2011, dossiernr: 2011/00053 (Aer Lingus)

Reclamerecht. Bijzondere Reclamecode Reisaanbiedingen. De Januari-aanbieding op www.aerlingus.com was een reis naar Dublin vanaf €34,99 (enkele reis incl. luchthavenbelasting en toeslagen). Tijdens het boeken blijkt de prijs verhoogd te worden met €75,79 voor belasting en toeslagen. Prijs is dus incorrect. Verweer: Genoemde tarieven zijn vanaf-tarieven, onder voorbehoud van beschikbaarheid. Wanneer er geen stoelen meer beschikbaar zijn voor de aanbieding, wordt het tarief hoger. Onderaan de pagina wordt het bedrag van de tax vermeld.

Commissie: gebleken is dat de reis á €34,99 is te boeken. Artikel V sub 1 van de Reclamecode Reisaanbiedingen (RR) bepaalt, dat aanbieders (van reisdiensten) dienen te zorgen voor een redelijke beschikbaarheid van de door hen in reclame-uitingen aangeboden diensten voor de genoemde prijs; dat is ook het geval. Commissie wijst de klacht af. 

Lees de uitspraak hier (link) en hier (pdf).

Regeling: Reclamecode Reisaanbiedingen (RR): V sub 1