Verkopers  

RCC 1 september 2011, Dossiernr. 2011/00585 (Old Amsterdam)

Reclamerecht. Misleiding. Vertrouwen. Televisiecommercial en website van Old Amsterdam met Amsterdamse beelden uit 1910-1930. Klager acht uitingen misleidend want product wordt neergezet als 'heritage brand' maar bestaat pas sinds 1985 en komt niet uit Amsterdam.

Commissie: Vast staat dat de bestreden commercial filmbeelden bevat van Amsterdam uit (ongeveer) de jaren ’20 of ’30 (...), waarin de naam van het kaasmerk Old Amsterdam is gemonteerd. Naar het oordeel van de Commissie wordt hierdoor niet de onjuiste indruk gewekt dat Old Amsterdam kaas in die periode reeds bestond. De gemiddelde consument zal de nostalgische beelden, (...), opvatten als romantische sfeertekening die de naam, de smaak en het karakter van de oude kaas Old Amsterdam verbeeldt en onderstreept. (...)

Dat in de bestreden uitingen wordt verwezen naar de stad Amsterdam, zonder dat de kaas in Amsterdam wordt gemaakt, betekent niet dat de uitingen daardoor ontoelaatbaar zijn. Deze verwijzing geschiedt kennelijk in verband met de naam “Old Amsterdam”, en in geen van de uitingen ligt de suggestie besloten dat de kaas ook in Amsterdam gemaakt wordt.

Gelet op het vorenstaande acht de Commissie de commercial en de bestreden uitingen op de website niet in strijd met de waarheid en/of misleidend in de zin van de (door klager aangehaalde) artikelen 8.2 en 10 van de Nederlandse Reclame Code (NRC). Evenmin is sprake van het schaden van vertrouwen in reclame in de zin van artikel 5 NRC.

De Commissie wijst de klacht af.

Lees de uitspraak hier (link / pdf)

Vz RCC 27 juli 2011, Dossiernr. 2011/00569 (Albert Heijn)

Reclamerecht. Aanbieding in Bonusfolder: alle deodorant, douche en scheerproducten voor mannen 2+1 gratis. Klager: Fa douche for men blijkt niet onder actie te vallen, terwijl er geen uitzonderingen in folder staan vermeld. Acht uiting misleidend. Verweerder: per ongeluk waren Fa producten niet betrokken in actie, deze fout is aangepast.

Voorzitter: Commissie zal klacht toewijzen. Erkend dat aanvankelijk Fa producten niet in actie werden betrokken, terwijl er geen uitzondering in folder was vermeld. Sprake van onjuiste informatie (art. 8.2 aanhef NRC). Strijd met art. 7 NRC. Doet aanbeveling.

Als erkend is komen vast te staan dat aanvankelijk de aanbieding “Alle deodorant, douche en scheerproducten voor mannen 2+1 gratis” niet van toepassing was op Fa producten, hoewel in de uiting daarvoor geen uitzondering is gemaakt. De uiting is derhalve gepaard gegaan met onjuiste informatie als bedoeld in artikel 8.2 aanhef van de Nederlandse Reclame Code (NRC).

Lees de gehele uitspraak hier (link / pdf)
Regeling: NRC art. 7, art. 8.2 aanhef

VzRCC 27 juli 2011, Dossiernr. 2011/00582 (Fiat)

Reclamerecht. Folder van Fiat Italia Mania actie met 3,9% rente met prijsvoorbeelden bij verkoop op afbetaling. Klager: Prijsberekeningen zijn niet juist.   Verweerder: inderdaad foutief maand- en totaalbedrag in uiting genoemd. Geen sprake van misleiding, want foute bedragen hoger dan juiste bedragen.
Voorzitter: Commissie zal klacht toewijzen. Erkend dat maand- en totaalbedrag onjuist zijn in uiting. Strijd met art. 2 NRC. Doet aanbeveling.

Als erkend is komen vast te staan dat in het in de uiting gegeven rekenvoorbeeld met een kredietsom van € 7.000 het maandbedrag en het totale bedrag onjuist zijn weergegeven.
De uiting is daarom in strijd met de waarheid als bedoeld in artikel 2 van de Nederlandse Reclame Code (NRC).

Lees de gehele uitspraak hier (link / pdf)
Regeling: NRC art. 2

RCC 20 juli 2011, Dossiernrs. 2011/0456 en 2011/00456-I (Pepetickets en Ticketsnederland) 

Reclamerecht. Tekst "Bestel hier officiële kaarten" in link op Google naar website van adverteerder. Klager stelt dat tekst dubbelzinnig is want geen sprake van officiële kaartverkoopsite. Verweerder stelt dat er officiële kaarten, dus geen valse kaarten, worden verkocht maar dat er geen associatie wordt gemaakt met officiële kaartverkoop.
Commissie oordeelt dat gemiddelde consument de tekst "officiële kaarten" zal opvatten als door het officiële verkooppunt aangeboden kaarten. Verweerder is echter wederverkoper. Sprake van onjuiste informatie (art. 8.2 aanhef NRC). Strijd met art. 7 NRC. Doet aanbeveling.

Naar het oordeel van de Commissie zal de gemiddelde consument de aanduiding “de officiële kaarten” in de bestreden uiting opvatten in die zin dat sprake is van door het officiële verkooppunt aangeboden kaarten voor de concerten van Marco Borsato, en niet begrijpen als aanduiding van ‘niet valse’ kaarten. In werkelijkheid is adverteerder wederverkoper van de concertkaarten, waarvoor een - naar mag worden aangenomen - hogere prijs dan de oorspronkelijke ticketprijs in rekening wordt gebracht.

Lees de gehele uitspraak 2011/00456 hier (link / pdf)

Lees de gehele uitspraak 2011/00456-I hier (link / pdf)

Regeling: NRC art. 7; art. 8.2 aanhef

Ook de Advertising Standards Authorization, de RCC in Groot-Britannië, heeft een bundel uitspraken gepubliceerd. Categorieën variëren van boek over diabetes, dieet, schroothandelaar, afslankproduct, tijdschrift, electronica,
bouwmaterialen, vliegtuigmaatschappij, electrische producten, verwarmingspomp, sportaccessoires, bar, ontgrendelen van mobiel, decoraties, alcoholische drank.

Zie plaatje hieronder, klik voor de directe site hier.

Matt Traverso
Claims on a website, viewed on 13 April 2011, for a book entitled “How to reverse Diabetes”. The ad was headed "The Diabetes-Reversing BreakthroughTM Don't Even Think About Taking More Diabetes Drugs Until You Read This!!". Further text stated "Unconditionally Guaranteed to Normalize Your Blood Sugar Levels and Reverse The Root Cause of Diabetes! ... Hear from the world's top doctors and Nobel Prize winners and learn how to lower your blood sugar naturally and eliminate your...

Leslie Kenton
Claims on a website for the Cura Romana weight loss protocol, on 30 March 2011, stated "You can lose from 15 to 30 pounds a month - in safety, without hunger. Shed resistant fat from thighs, hips and waist that slimming diets don't budge. Restore your body's natural shape permanently ... A double-barrelled weight loss miracle. Cura Romana has two parts to it - a natural Essential Spray, and a highly specific dietary protocol. Together they help burn your inessential fat stores at a rate...

JKL (Wakefield) Ltd
Seven ads, for a scrap metal dealer, on the back of local buses in April 2011, featured images of different women dressed in underwear. Each ad contained text stating "KERCHING! GET MORE CASH FOR YOUR SCRAP AT ERIC FRANCE SCRAP METAL MERCHANTS".a. One ad featured a woman wearing red and white leopard-print underwear and black shoes, lying on her side and propped up on one arm.b. A second ad featured a woman wearing black underwear. She was lying on her back across some large metal...

Power Slim Acai 
A website offering Acai Berry capsules included the text "Increased energy levels Cleanse and detox Reduced appetite stabilized blood sugar levels". Further text stated "Acai Berry Slimming Capsule ABC (Double Effects) is a 100% natural product, which helps as a slimming aid, increases energy levels and improves the complexion Acai Berry Capsule (ABC) contains pure Acai Berry extract and selected Chinese herbs which work in conjunction with Acai to aid weight loss Other...

The Maxim Creative Group Ltd 
An ad, in Retail Design and Technology magazine, dated 25 April 2011. The ad featured a photograph of a woman who had been gagged. Text stated “MAXIMUM DOMINATION CONTROLLING YOUR RETAIL ENVIROMENT...”

The Carphone Warehouse Ltdv
A regional press ad for a technology retailer, on 20 April 2011, was headlined "WE LOVE GREAT DEALS UP TO 50% OFF THIS EASTER at bestbuy.co.uk or in-store". The ad featured an image of a TOSHIBA 32" LCD TV next to a roundel that stated "SAVE £200". Text underneath the image stated "Model:32KV500 Freeview, USB input ... NOW £199.99". The text "was £399.99*" was crossed through. Footnoted text at the bottom of the ad stated "*Previous price...

Scandinavian Log Cabins Direct Ltd 
A website offering building materials, accessed on 24 April 2011, provided VAT-exclusive prices.

Jet2.com Ltd
A website and poster, seen 8 March 2011, promoted air travel.a. The home page featured a photo of a beach scene with blue sky and sea, yellow sand, a palm tree, parasol and sun loungers. Text over the photo read “Summer Flight Sale fm £9.99 one way inc. taxes”.b. A poster on the side of a bus stated “Summer sun flight sale! From £9.99 Jet2.com”.

Buy It Direct Ltd 
A website, on 20 April 2011, for a Fratelli Onofri Imperial 90 cm Fuel Range Cooker. Text stated "Was £3370.19 You save £305.22" and advertised the cooker at £3064.97.

ACS Renewable Solutions Ltd
A mailing, for ACS Renewable Solutions, made a number of claims for an air source heat pump. The mailing included a table labelled "Examples of Actual Customer Savings (after a Heat Pump was installed)", which compared the fuel costs per annum of six different houses before and after a heat pump was installed. One example was a four-bedroom house, which cost £1200 per annum when heated by liquefied petroleum (LPG) and under £400 when heated with a heat pump.

Accapi UK LLP
Claims on a website selling health and sports accessorises, in April 2011, stated "Photonizer Bottle Cover ... Photonizer 4-14 is a revolutionary bottle cover, made using the exclusive Nexus fabric. Thanks to its constant natural emission of infrared rays, it has a beneficial effect on the properties of water and water-based liquids. The effect of the Photonizer 4-14 water bottle and flask cover on water and water-based liquids is very fast. Scientific studies demonstrate that...

Cavendish Bars Trading Ltd
A circular for Wahoo Bar in Southampton, distributed on 16 March 2011, featured a topless woman with the word "Wahoo" placed over each of her nipples, wearing a small pair of knickers

code2unlock
Claims on a website, for mobile phone unlocking, in May 2011, stated "code2unlock. Easy! Mobile unlocking made easy. Learn how to unlock your phone now!" Users were promoted to enter

CODE09
A sponsored link on Google, accessed in March 2011, stated "21 Inch Extendable Baton. Great Selection & Prices on Batons, We Ship Worldwide to United Kingdom".

Cell Drinks
Three video ads on YouTube, seen 29 June 2011, promoted an alcoholic drink, Cell Drink. The videos had been uploaded by the advertisers and also appeared on the Youtube section of their Facebook page.a. One ad opened with on-screen text which stated “The story so far ... Cell Drinks challenged champion free-runner Tim Shieff to test out Cell Drink’s zero spillage claims. Is Cell really ‘made for the Dancefloor’? Let’s find out”. The video featured Tim Shieff free-running and jumping around...

RCC 12 juli 2011, Dossiernr. 2011/00515 (Lotus Speculooshagel)

Reclamerecht. Televisiecommercial waarin Lotus Speculooshagel wordt aangeprezen met o.a. mogelijkheid tot bestellen gratis proefverpakking. Klager heeft op 29 mei SMS gestuurd om proefverpakking te bestellen maar kreeg als antwoord dat wegens succes deze niet meer beschikbaar was. Klager stelt dat het oneerlijk is met deze reclame te adverteren terwijl proefverpakkingen uitverkocht zijn. Verweerder stelt dat commercial van 16 t/m 29 mei is uitgezonden en de proefverpakkingen op 28 mei op waren. Op dat moment geen mogelijkheid meer tot stopzetten commercial, bestellingen op 29 mei hebben SMS ontvangen dat proefverpakking niet meer beschikbaar is.

Commissie constateert dat in bestreden commercial geen actieperiode is vermeld en geen voorbehoud op=op is gemaakt. Hierdoor hoeft consument niet te verwachten dat geen gebruik meer kan worden gemaakt van aanbod als commercial nog loopt. Sprake van onduidelijkheid t.a.v. beschikbaarheid proefverpakkingen (art. 8.2 aanhef en onder b NRC). Strijd met art. 7 NRC. Doet aanbeveling.

Vast is komen te staan dat de televisiecommercial voor Lotus Speculooshagel is uitgezonden in de periode 16 tot en met 29 mei 2011 en dat klager op de laatste uitzenddag van de commercial gebruik wilde maken van het aanbod om per SMS een gratis proefverpakking aan te vragen. De Commissie heeft geconstateerd dat in de bestreden commercial geen actieperiode is vermeld. Evenmin is in de commercial het voorbehoud op=op gemaakt voor het geval in de loop van de actie mocht blijken dat er onvoldoende proefverpakkingen zijn om aan de vraag te voldoen. Onder deze omstandigheden hoeft de gemiddelde consument er niet op bedacht te zijn, dat op het moment waarop de televisiecommercial wordt uitgezonden en de actie kennelijk nog loopt geen gebruik meer kan worden gemaakt van het aanbod een gratis proefverpakking aan te vragen.

Gelet op het vorenstaande is de bestreden televisiecommercial onduidelijk ten aanzien van de beschikbaarheid van de proefverpakkingen speculooshagel als bedoeld in artikel 8.2 aanhef en onder b van de Nederlandse Reclame Code (NRC).

Lees de gehele uitspraak hier (link / pdf)
Regeling: NRC art. 7, art. 8.2 aanhef en onder b

Ook de Advertising Standards Authorization, de RCC in Groot-Britannië, heeft een bundel uitspraken gepubliceerd. Categorieën variëren van vliegtuigmaatschappij, indoor karting, trein, foundation, beton, opticien, voedingscentrum, website, autobedrijf, korting op schoeisel, belasting terugbetaling, vacature, camera, autoradio ontgrendeling, teleshopping, homeopathische producten, iPod dock, gasleverancier, apparaat voor voetenmassage, retailer van vitaminen en voedingssupplementen, vergelijkingswebsite voor verzekeringen, autoverhuur, retailer van kledingcatalogus, opslagbedrijf, fietsaccessoire, anti-rimpel product, tosties, netwerk voor dieren, stofzuiger, energiemaatschappij, attractiepark, vacaturewebsite, telefoon en breedband provider, speeltenten voor kinderen, reisgeld service, metaalrecycling service, cursus autorijden, reiki, drogist, vliegticket, recruitmentbureau, paardenshampoo en zonnepanelen.

Zie plaatje hieronder (klik voor vergroting), klik voor de directe site hier

Ryanair Ltd
A national press ad, for flights, appeared on 16 December 2010. It was headlined “FLY RYANAIR one way from £7”. The ad included a map that showed Dublin as well as images of people who appear

ScotKart Cambuslang
A sponsored link, for an indoor karting centre, stated "Indoor Karting Glasgow Race Scotland's largest 5 Star track with flyover from £10 www.scotkart.co.uk".

Southern Railway Company Ltd
Claims on the Gatwick Express website stated "Gatwick Express is the fastest way between London Gatwick Airport and central London. Running non-stop between London Victoria station and London Gatwick Airport, our dedicated airport train is renowned for its speed and frequency. With a timetable departure of every 15 minutes, and with a journey time of just 30 minutes, Gatwick Express is the best way to get to and from London Gatwick Airport".

L'Oreal (UK) Ltd
A magazine ad for "The Eraser" foundation by Maybelline featured an image of the model Christy Turlington. Parts of her face had been covered by the foundation while other areas were left uncovered to show the effects of the product. Text stated "The Eraser perfect cover foundation. Conceals instantly, visibly, precisely ... Covers dark circles and fine lines to help conceal crow's feet - as if erased! For ultimate flawless-looking perfection ... The Eraser covers, fills and...

L'Oreal (UK) Ltd
A two-page magazine ad for "Teint Miracle" foundation by Lancôme featured an image of Julia Roberts. Text stated "Now, Aura is our science. NEW TEINT MIRACLE NATURAL LIGHT CREATOR - BARE SKIN PERFECTION - Aura is natural light emanating from beautiful skin. We can reproduce this. 10 years of research, 7 patents pending: Lancôme invents its 1st foundation that recreates the aura of perfect skin. Instantly complexion appears naturally bare, beautifully flawless and luminous, as...

Nottingham Ready Mix Ltd
An ad, on the back of a local bus in March 2011, for a company supplying concrete, featured a picture of a woman wearing a short, low-cut black dress lying on her front. Behind the woman was an image of a cement mixer and a man laying cement using a pump. Text stated "Why barrow it ... pump it! ... YOU THINK SHE LOOKS GOOD...CHECK OUR NEW CONCRETE PUMP!!"

Specsavers Hearcare Ltd
Two national press ads for Specsavers. Both were headed “AT SPECSAVERS, THE PRICE OF ALL OUR HEARING AIDS INCLUDES EVERYTHING YOU NEED. AT BOOTS, IT DOESN’T” and further text stated “At Specsavers, we know that there are essential extras you need when buying hearing aids, which is why we include them in our prices. We’ll not only give you two digital hearing aids for the price of one but we’ll include four years’ worth of batteries, a four-year guarantee, and aid enhancements such as...

The International Centre for Nutritional Excellence Ltd
An insert in a specialist magazine for sheep farmers was headlined "The International Centre for Nutritional Excellence. CHOOSING THE RIGHT COLOSTRUM WINTER 2010". The next page was headlined "What should I look for in Quality Colostrum Substitutes" and highlighted the benefits of various ingredients in the substitutes. Text continued "Why the label doesn't tell the whole story. While the labels on colostrum products give you useful information about the nutritional...

the-social-media-people-scam.co.uk
A Google sponsored search ad stated “Social media people scam net66-the social media people AVOID this company is a scam www.the-social-media-people-scam.co.uk.”

Titanium Motors
A classified ad, for Titanium Motors, on www.autotrader.co.uk on 4 May 2011. Text stated "... ONE OWNER WITH FULLY DOCUMENTED FORD SERVICE HISTORY ...".

Sportsdirect.com Retail Ltd
A TV ad (a) and an ad on the Sports Direct International website (b) for a sale on footwear were seen on 21 March 2011.a. The TV featured a voice-over which stated "Massive footwear savings. Adidas Adi5 Turf Boots just £15, yes £15. And Lee Cooper men's and women's canvas trainers are £5, yes, just £5. At over 300 stores nationwide and online". On-screen text read "Offers max 3 per person. Selected styles.".b. The website ad included text which stated "AT LEAST HALF...

Taxback Republic
Text on a website, for a tax refund service, stated "We are bonded by the Association of Tax Agents" and included a number of testimonials from individuals.

The Emergency Services Media Department Ltd
An ad, on a jobseekers website, for a job vacancy, was viewed on 14 March 2011. Text stated "ADVERTISING SALES EXECUTIVE ... Wage EXCEEDS NAT MIN WAGE + COMMISSION ... Hours 30 HOURS PER WEEK, MON-THU 9AM-4PM FRI 9AM-2PM ...".

Camerabox Ltd
An ad for a camera was seen on the Camerabox Ltd website on 20 March 2011. Below the product details text stated "LIVE STOCK 4 Available".

Car Radio Unlocking
A sponsored search ad for Car Radio Unlocking, seen on 4 April 2011, stated “Car Radio Unlocking £2.79 - Radio Unlocking Instant Service - Unlock your Radio Today. UK Service [website address].”

Coloured Rocks Ltd
A teleshopping presentation, on Gems TV, gave details of two items.The first item was a tanzanite 9 carat yellow gold ring. The presenter said “Based on our research of three high street stores and their bands of yellow gold, this is the price tag of the gold alone that you’re about to see on your screen - just the 3.4 grams of gold, based on our research.” On-screen text stated “£180”. The presenter continued “So, at £180, that’s how much the gold would cost, we reckon, for the gold alone in...

Ainsworths (London) Ltd
A leaflet that offered "Homeopathic Travel Prophylaxis" made a number of claims about the ways that homeopathic products could help people when they travelled abroad. Under the heading “HOMEOPATHIC PROPHYLAXIS”, text stated “Conventional holiday vaccination involves injecting a foreign protein into the blood. Homeopathic prevention is more subtle and relies on an oral dose of the same material in a highly diluted and potentised form. We offer homeopathic alternatives to conventional...

Avland Ltd
Claims on a website for an iPod docking station, in May 2011, stated "Denon ASD-11R iPod Docking Station ... Compatible with 4th gen iPod onwards, iPod Touch, iPod Nano, iPod Mini and Apple iPhone". A chart underneath titled "Supported iPods" featured an image of the relevant iPod products and text stating the specific models supported. Text next to the image of the iPod Touch stated "8GB, 10GB, 32GB".

British Gas Services Ltd
A TV ad, a radio ad, a poster and three national press ads for British Gas Services' same day repair and next day replacement boiler service. a. The TV ad showed how a family's world cou

Comfort Click Ltd
Claims on Comfort Click's website for a "Bioenergiser TM Electro Flex Circulation Enhancer" included "Bad circulation is not something you just have to learn to live with. While doctors usually recommend difficult-to-implement solutions to deal with poor circulation, you can fix it by just literally putting your feet up. The Electro Flex Circulation Enhancer works using the traditional art of reflexology to target specific areas on your feet with a tiny electrical current. The...

Holland & Barrett Retail Ltd
A TV ad, for Holland & Barrett, viewed on 4 May 2011, featured Gethin Jones telling customers about half price savings on a range of products. On-screen text stated "Subject to availab

Inspop.com Ltd
Two TV ads and a radio ad, for an insurance price comparison website. The radio ad was heard on 18 February 2011. The TV ads, which were viewed between November 2010 and March 2011, showed animated characters singing and dancing in a large group:a. The voice-over in the first TV ad stated “Confused.com, 18 million strong and growing”. Text on screen stated “18 Million Strong. Love Confused.com”.b. Text on screen in the second TV ad stated “18 million strong and growing”, then “20 million...

Last Minute Network Ltd
A website, on 13 April 2011, advertised car hire offers. Text stated "FREE additional driver offers worldwide Barbados Dubai New Zealand Thailand europe France Germany Turkey Spain Alicante Barcelona Madrid Malaga".

Damartex UK Ltd
A direct mailing, for a clothing catalogue retailer, stated “Designated finalist in our 5 WINNERS OF 5 X £1000 Pocket the Cheque Prize Draw Strictly confidential!! Confirmation of your status is enclosed! ... 5 names to be selected, as winners will each receive a cheque for the sum of £1,000.00!”. The mailing included a list headed “OFFICIAL EXTRACT LIST OF FINALISTS”; the complainant’s details appeared in the list. Text below stated “REMINDER: The first 5 people drawn as winners in the ‘5 x...

David Roberts
Two price comparison claims, on The Big Space's website, on 21 April 2011, compared the cost of storage at The Big Space with its competitor Flexistore Ltd. In respect of four boxes for four weeks, using the "instant quote" facility on the website, text stated "The total for your storage would be £16.00 ... Here are our competitors' prices ... Flexistore (Edinburgh) £169.00 ... ". In respect of nine boxes for 18 weeks, using the "instant quote" facility on the...

Fat Boy Imports
A banner ad for "Pump n Ride" inner tubes, on a website for bicycle accessories on 15 March 2011, featured an image of a woman wearing a black leather cap and studded leather bra, holding a length of rubber tubing. Text stated "She might go down on you ...", followed by an arrow pointing at the woman. Further text stated "These won't!", followed by an arrow pointing at a box of "Pump n Ride" inner tubes.

Radialabsdirect.net
Three banner ads and a website for an "instant wrinkle reducer".a. The first banner stated "RADIALABS instant wrinkle reducer... REDUCE WRINKLES IN 4 WEEKS!” and featured a before and after picture of a model's face.b. The second banner stated "RADIALABS instant wrinkle reducer... AS FEATURED IN VANITYREPORTS CLAIM YOUR SAMPLE" and featured a before and after picture of a model's eye area.c. The third banner ad stated "Radialabs instant wrinkle reducer... RESERVE...

Shazan Foods Ltd
A TV ad for Shazan's Paratha Toasties featured various shots of the products.

Network for Animals Ltd
A direct mailing, for donations to help dogs rescued from the dog trade in the Philippines, received in February 2011, included a number of pictures of adults and children with dogs. Text underneath stated "Having been saved from their captors they are immediately taken to have their injuries assessed, medication prescribed and when they are fit and healthy they will all be spayed/neutered. Then begins the lengthy period of nursing them back to health where through the patient...

Panasonic UK Ltd
a. A press ad pictured a woman pushing a vacuum cleaner and was headlined “UNRIVALLED SUCTION, MAXIMUM EFFICIENCY. WE’VE REALLY CLEANED UP”. Text stated “The Panasonic UL594 is part of a new range of vacuum cleaners that have Eco ideas at their heart. Featuring our unique Eco-Max motor, it uses energy more efficiently to deliver unrivalled suction power for an upright bagless vacuum - making cleaning effortless. As part of a new generation of home appliances from Panasonic, it...

Spark Energy Ltd
Claims made on an energy company's own website, accessed in early April 2011.

Thorpe Park Operations Ltd
A TV ad, for a new ride at Thorpe Park, featured two cleaners at work. One was shown mopping the floor while the other stood on a floor-buffing machine as it turned. The voice-over stated "Errrr, what is this? A spinning fool? Well my friend, for thrills, get a load of these". The ad showed images of a roller coaster-style ride followed by images of the man on the machine spinning at an increased pace. The voice-over continued "Yeah, you're spinning faster, but without...

Totaljobs Group Ltd
A claim on the Totaljobs website on 10 March 2011 stated “94,618 jobs from 4,743 companies across the UK”.

TalkTalk Telecom Ltd
A TV ad for a phone and broadband provider featured a voice-over accompanied by changing on-screen text. The voice-over stated "Would you like to save over 140 pounds a year on your calls and broadband? Well, it couldn't be easier." On-screen text stated "SAVE OVER £140". Small print at the bottom of the screen stated "TT Essentials package. 40GB download limit. Connection £29.99. £12.30 monthly line rental. 18-mnth min contract. Conditions apply. Direct...

The Win Green Trading Company Ltd
A catalogue, for children’s play tents, viewed on 13 April 2011. The ad featured a photograph which showed two children playing with the Fire Station tent. The picture included a real fire that one child was pretending to extinguish.

Marks and Spencer Financial Services plc
A press ad for a travel money service was headlined "Wherever you're off to, we've got your currency". Further text included "with no hidden charges, and 0% commission on foreign currency”.

Dalton Group Ltd
A poster for a metal recycling service, which was seen on the side of a lorry on 14 April 2011, featured an image of a woman who was kneeling on the floor with her back to the camera. She was wearing a pair of low-slung jeans that exposed the top of her bottom and her torso was covered only by a pair of braces.

Easy as HGV Ltd
Claims on Easy as HGV's website on 25 March stated "With an LGV driving licence, you will be fully equipped to begin a new and flexible career” and “Easy As HGV have made HGV Training a very simple process, by arranging EVERYTHING from start to finish and it can be done in no time at all". In a list of bullets points describing the training course, the website stated "“Excellent pay - earn up to 30k a year!”. “Very high demand for qualified drivers,” and “Begin your 5...

Allan Sweeney
Claims that appeared on 29 March 2011 on reiki-healing.com stated under the sub heading THERAPY AND LEARNING "Heaven-by-the-Sea offers complementary therapies that complement doctors. In GP's surgeries, 71% of chronic patients the doctor could not help were helped by the complementary therapist! So there is a good chance one of our wide range of therapies may also help you! Therapies can be received as a patient or studied as a student. Effective therapies offered include for...

Boots UK Ltd
An online sales promotion on Boots’ website stated “3 for 2 across all vitamins, complementary medicines and herbal products”. The promotion included the following products and claims: "Metatone Original Flavour Tonic - 500ml ... Metatone Tonic Original Flavour helps restore Health & Vitality after illness such as colds and flus, and when you are feeling tired and run down". "Potters Allerclear - 84 Tablets ... Potter's Allerclear Tablets contain a unique...

Flying Eagles Ltd
A website listing seen in March 2011 stated “437 RTincl.taxesPhoneonly deal. London (LHR) to Singapore (SIN), Check specific date availability with partner. Depart between 24 Apr 11 - 30 Jun 11, check return dates with partner. Genie Flights Phone only deal”.

International Hospitality Recruitment
Claims on a hospitality recruitment agency website which appeared in April 2011 stated "IHR [International Hospitality Recruitment] team has over 50 years of Hospitality, Catering and Leisure industry experience internationally. Combined team experience in the hospitality recruitment industry is over 10 years."

LCT Medical Ltd
A TV ad seen in March 2011 promoted a horse shampoo. The presenter stood in front of a horse that was being shampooed and stated "Cleanround can keep your horse healthy. It kills bacteria, fungi and viruses, including strangles." On-screen text stated "Kills Strangles & Ringworm".

Green Sun Ltd
A magazine ad for solar panels, in January 2011, was headlined "NOW you can PROFIT from your energy bills with SOLAR P.V. The BEST INVESTMENT for your home that you'll ever make!". Text underneath stated "A typical domestic SOLAR P.V. system from Green Sun could - ... ADD UP TO 10% TO THE VALUE OF YOUR PROPERTY Installing a Green Sun Solar PV system could also increase the value of your home ... PROTECT YOURSELF FROM EVER RISING ENERGY COSTS There is less need to worry...

HGV Training Nationwide
a. A sponsored link on Google stated “HGV & LGV Training Prices - We Find The Best Price Guaranteed Compare training prices now! [website]”. b. The website offering to compare training courses stated “We will find the very best package that takes all your needs into consideration such as budget, whether you need help with finance, distance you are prepared to travel and any other factors that need considering when choosing whom to do your training with. We work alongside some...

Ook de Advertising Standards Authorization, de RCC in Groot-Britannië, heeft een bundel uitspraken gepubliceerd. Categorieën variëren van holistische zorg, prijsvraag bij bier, evenementenwervingbureau, vrouwencentrum, shampoo, fotocamera, Groupon, verhuizersgilde, autobedrijf, telefoonabonnement, slotenmaker, bedrijf wat advertentieruimte aanbiedt, keukenproducten, download service voor spelletjes op mobiel, brandstofbesparend product, supermarkt, dieetprogramma, vliegmaatschappij, anti-rimpel crème, marketing website, Virgin Media, website voor domeinnamen, oplossing tegen stotteren, garage, vergelijking van financiële producten, biologische boerderij.

Zie plaatje hieronder (klik voor vergroting), klik voor de directe site hier

Organic Trade Board
A magazine ad for organic farming that featured a man and his son dressed in a pantomime cow costume was headlined "We love organic because we care about animals". Text beneath quoted the man featured in the ad and said "I like to see myself as the brains of this outfit, even if my son doesn't agree! But when he told me about organic, well, I never looked back. Organic means fewer drugs or antibiotics, it also means better conditions for animals so they get to thrive and grow more naturally....

Moneysupermarket.com Ltd
Website and email for a financial products comparison service: a. The website included the text "“EXCLUSIVE CREDIT CARDS...Because we’re Britain’s No. 1 comparison site we have been able to negotiate great exclusive deals especially for moneysupermarket.com customers. Use our free, independent comparison to find the best offers you can’t find elsewhere.” On the page for all UK credit cards, the “Smart Search” feature was offered as an “Exclusive service” and stated “Get approved first time....

Lawrence of Kemnay Ltd
A regional press ad, for a car dealership, appeared on 3 March 2011. It was headlined “CUSTOMER SAVING £3400” and included an image of a car. Further text stated “new model fordfiesta edge 1.25 (60PS) 3-dr New on the road price £12,395 Our on the road price £8,995 HURRY - limited number available for immediate delivery on ‘11’ reg ... ”.

Stammering Cure
A website, on 5 April 2011, with the url www.stammeringcure.org. Text stated "... Discover how to stop stuttering with stammering cure that works ... You can Click Here Now to check out one thing that really helped me with my stammer ...". A number of hyperlinks on the website led to www.killyourstutter.com, a site which advertised a product that claimed to cure a stutter.

Webfusion Ltd
A website for domain names gave prices for various types of domain names including ".co.uk £2.99 a year". Text at the bottom of the home page stated "All prices Ex. VAT".

Virgin Media Ltd
a. A national press ad for Virgin Media seen in September and October 2010 stated "Fibre optic broadband £15 a month - It's official, Ofcom have proven our fibre optic broadband is around twice as fast as BT, Sky and Talk Talk's comparable packages, even at peak times†". The cross sign was linked to footnote text which stated "Source: Ofcom, July 2010. Virgin Media up to 10Mb broadband compared to competitors 8Mb or 10Mb broadband". b. A second national press ad also seen in September and...

Suntek Group
A marketer's own website, accessed on 16 April, stated "The best things in life are free ... like FREE SHIPPING! In addition to our recent storewide price reduction, we are now offering worldwide free shipping for all items and on all orders! No minimum purchase requirements!"

kgb (UK) Ltd
A sales promotion, on the kgb website, viewed on 28 March 2011. Text stated “£26 for a two-month supply of Acai Anti-Wrinkle Capsules worth £99.98 from i want to pay less - save 74%"

bmibaby Ltd
A promotional e-mail and a website for an airline promotion offering discounts on flights: a. The email ad stated "Gotta fly, baby! Up to 40% off ALL flights!" b. The website also stated "Up to 40% off ALL flights!". Terms and conditions at the bottom of the next page, after clicking on the promotion, stated "Offers available until Tuesday 22nd March. Up to 40% off applies to the airfare only and excludes airport taxes and charges".

Alegiance Services Ltd
An ad for a diet programme on the website www.dailyhealthalerts.com stated “Acai berries are the latest weight loss fad ... While there are ton’s [sic] of Acai berry ads online, Acai Diet Plus is one of the most credible and trustworthy suppliers on the market. It included the free* trial of the product and it did not try to fool me into agreeing to additional hidden offers”. Additional text featured in a customer testimonial stated "I couldn‘t be any happier with the results. I Lost 6 kgs in...

Aldi Stores Ltd
An e-mail, for Aldi supermarket, had the subject heading "Try the Aldi challenge today". The body of the e-mail had the headline "Try the Aldi challenge today and see how much you can save!". Below were two images, one showing 13 premium brand products with the text "Other supermarkets £13.92", and next to it the second featuring 13 equivalent Aldi products and the text "Your Aldi store ONLY £7.53". Text between the two images stated "SWAP &...

Global Gateway AS
Claims on the VIABTOR website, for a fuel saving device, stated "VIABTOR FOR GLOBAL ECOLOGY AND PRIVATE ECONOMY ... DRIVE CHEAPER AND MORE ECO FRIENDLY ... By using the VIABTOR you can contribute to solving the huge problems the world is facing today: climate changes, pollution and CO2 emissions ... Comprehensive tests show that from the moment the VIABTOR is fitted the car becomes more fuel efficient and produces less pollution ... GET A VIABTOR FOR YOUR CAR AND SAVE THE ENVIRONMENT AND YOUR...

Jesta Digital GmbH
A TV ad for a mobile phone game download service, broadcast in April 2011, featured a voice-over which stated "Get this SMS spy app on your mobile and subscribe for £4.50 per week! Fool your friends and pretend that you read other people's text messages. Just enter the phone number of your victim and spy his SMS box. Send 'Spy' to XXXXX. This fun app can hack into your friend's mobiles and give you all their incoming and very private SMS messages. So try it! Just text 'Spy' to XX XXX. That’s...

Jean Patrique Cookware Ltd
Two promotional e-mails, for kitchenware products, included an image of electronic salt and pepper mills: a. The first ad was sent on 3 March 2011 and had the subject heading “Electronic Salt and Pepper Mills only 1.99 GBP RRP 49.99 GBP”. The e-mail was headlined “ELECTRONIC SALT & PEPPER MILLS RRP £49.99 You SAVE £48 per Pair. Text below stated “This is an Incredible OFFER ! ...HURRY UP ! Attention: Offer only valid while stocks last!” and showed “£49.99” crossed out; “ONLY £1.99”...

Hansa Media Ltd
A mailing, dated 07/03/2011, from a company selling advertising space stated "Your business details will appear on www.searchforcompanies.co.uk”. It was laid out in tabular format with the headings "Unit", "Quantity", "Price per month" and “Total amount". It also provided a customer number, web pin number and a payment date. It also provided bank transfer and cheque details for payment. Text at the foot of the mailing stated "This document is not a demand for payment. It is an invitation to...

Lock-Serv
Claims on the Salisbury Locksmiths 24-7 website on 5 March 2011 included “Locksmith Salisbury Locksmiths In Salisbury 24 Hour Locksmith Salisbury No Callout Charges In Salisbury Local Locksmith In Salisbury ... Salisbury Locksmiths 24-7 originally started off in Salisbury in 2006 ... We have a large coverage of highly skilled locksmiths in Salisbury ... Salisbury Locksmiths 24-7 can be at your door within 30 Minutes of your call day or night ... ”.

Hutchison 3G UK Ltd
Claims on Three's website, viewed on 27 March 2011, stated "No other network gives you more for £10. More minutes, texts, and internet You get a great value package when you convert £10 of credit into our All in One 10 Add-on. See the table below to find out how we compare to these other high-street operators". The table compared Three's package to those of Orange, T-Mobile, Tesco, Virgin, Asda, Vodafone and O2.

Midland Van Conversions
Claims on a website for a van conversion company, in April 2011, stated "Based in the heart of England, Midland van conversions have over 40 years experience within the motortrade and specialise in the conversions of all makes of panel van". The 'Gallery' section of the website featured photos of different van conversions.

National Guild of Removers Storers
Text on the National Guild of Removers & Storers website stated "No other organisation or firm comes close to matching The Guild and its Members when it comes to consumer protection measures".

MyCityDeal Ltd
Two e-mails for Groupon deal of the day coupons: a. One e-mail, sent on 15 February, stated "£98 for £1650 towards Invisalign Teeth-Bracing Technology and Whitening at Q Clinic. View now For £98,00 [sic] Discount 94% Saving £1552,00 [sic]". Underneath, below the heading "Highlights" text stated "£1650 discount on the full price (usually £3,500)" and text under the heading "Fine Print" stated "Holder must pay remaining balance". b. The second e-mail, sent on 5 March, stated "Today's Extra...

DSG Retail Ltd
An electronics website advertising the NIKON Coolpix S8000 Compact Digital Camera listed the price as £119.97 and stated "Save a total of £130.02". When clicking the ad, on 30/03/2011, a second page loaded which informed consumers that the product was not available and recommended an alternative camera.

Alberto-Culver Company (UK) Ltd
a. A press ad was headed "10x stronger after just one use* Naturally". The body copy stated "With fewer sulphates and silicone free conditioning, new TRESemme Naturals won't dry out or weigh down your hair. With natural extracts of avocado, sweet orange and aloe vera, it helps to hydrate and smooth. Giving you hair that's 10X stronger after only one use. Get salon performance naturally, at a price that feels right". Text at the bottom of the ad stated "*TRESemme Naturals Shampoo and...

Albany Womens Centre
A company listing on Yell.com, for a pregnancy advice service, appeared under a search listing for 'Abortion Clinics'. The ad stated "Albany Women's Centre [address]. Considering Abortion? Free Pregnancy Testing Information & Advisory Service Quick & Confidential Morning After? Polish And Spanish Spoken".

Alfa Agency
Two online ads for an events recruitment company: a. The first ad, on the FRIDAY-AD website on 7 April 2011, was headlined "Alfa Agency Pr Events staff Models required work available ...". Text underneath stated "Alfa Agency Pr events staff Models required work available right now. Events/promotional staff/Models required for events. If you have any experience in these areas and wish to earn good rates, please email us with your CV and a photograph ... Currently we have positions to fill for...

Carlsberg UK Ltd
A prize promotion, on packs of Carlsberg, in January 2011, stated “Main Competition 2. There are 14 main prizes to be won in total. One prize will be won every week for the duration of the promotion. Each main prize consists of a 47 inch LG 3D TV, a Sky+HD box, a years subscription to Sky World and Sky+HD, and four pairs of 3D glasses. Everyone who buys a promotional pack will also be eligible to send off for a free pair of Carlsberg pint glasses ... All entries must be received by 7th...

Anette Poths
A website on 25 April 2011, for Anette Poths holistic family care, stated "Reflexology is deeply relaxing, aids elimination of toxins, improves circulation and digestion, increases energy levels and promotes mental and emotional well-being".

De Advertising Standards Authority for Ireland, de RCC in Ierland, heeft een bundel uitspraken gepubliceerd. Categorieën variëren van telefoonabonnementen, bier, zorgverzekeringen, bookmaker, netwerkaanbieder, resort, pakketdienst, reiki beoefenaar, centrum voor afvallen, auto, online in- en verkoop, tentoonstelling, onderhoud auto, autoverzekering, energieleverancier, auto verkoop.

Zie plaatje hieronder (klik voor vergroting), klik voor de directe site hier

Paddy Power
A leaflet handed out at the Ireland V England rugby match in the Aviva Stadium stated
“Treble The Odds
Open a new phone account. bet €50 and we’ll TREBLE the odds for you! That’s €50 at...

Diageo
An outdoor poster campaign featured a frosted glass of Budweiser Ice Cold beside a frosted Budweiser bar tap. One of the captions stated “Budweiser ICE COLD. THE COLDEST PINT EVER. CHILLED BELOW ZERO.”

VHI Healthcare
The announcer stated the following:
“Vhi Healthcare is still the cheapest for couples and the cheapest for families, which means great quality healthcare at the best prices. As we’re the only not-for-profit health insurer in Ireland, your care is our only priority. Switch to us now on 1850 44 44 44 or compare and save at vhi.ie. Vhi Healthcare. When you need us we’re there.

Harrington Bookmakers
A leaflet for Harrington Bookmakers was headlined “The Punters No.1 Choice Bookmaker”.

Meteor
The poster advertisement featured various android and smart phones. The bottom left of the advertisement included a claim of “99% Population coverage.”

Delphi Mountain Resort
A brochure for Delphi Mountain Resort featured various special offers including “Unforgettable Family Holidays €999 per family” and “Easter Family Fun From only €259”. Both offers were accompanied by a photo of two children wearing life jackets and an adult with no jacket boating in a lake/river scenario.

Vodafone
Press 1.
The advertisement featured an “I love you” sign and stated “Love your smartphone without the long term contract. Switch to Vodafone. Unlimited free Vodafone calls & texts. Switch to Simply Plus from Vodafone. For just €40 a month you get loads of calls & texts to any network, plus lots of data. So now you can love your Smartphone and your network. Offer ends 30th April.”

City Post
The advertisement was set in a board room scenario with staff members in a meeting and one of them, Sean, was presenting to the meeting:

Abby Wynne
The website was for a reiki practitioner and it claimed that reiki “boosts your body’s natural immune system” and “many people have described how Reiki has helped them recover from life threatening illnesses, severe stress, chronic pain and even cancer. Studies have shown that Reiki helps people recover from surgery much faster than people who have not had Reiki.”

Keith Anthony Weight Loss Centres
A poster advertisement featured a client of Keith Anthony Weight Loss Centres and showed a before photograph of the client also alongside the caption “I’ve lost 4 stone 3lbs in 14 weeks.” The headline stated “Strictly no bars, no sachets, no supplements, no gimmicks.” The advertisement provided a web address and further contact details for the weight loss centres.

Renault
The advertisement featured four men whispering the words of the song I love Rock ‘N Roll while driving with a baby in the back seat. They pulled up to the side of the road to drop the baby with the mother and then continued on driving while singing at the top of their voice. It appeared the men were driving to a sporting event.

VHI Healthcare
Radio - VHI Cheapest For Couples & Families
VO: VHI Healthcare is still the cheapest for couples and the cheapest for families which means great quality healthcare at the best prices. As for the only not for profit health insurer in Ireland, your care is our only priority. Switch to us now on 1850 444444 or compare and save at vhi.ie. VHI healthcare, when you need us we’re there. Savings based on VHI one plus plan versus Quinn essential plus excess and Aviva I&We level 2 excess. Terms and conditions apply.

Heineken Ireland
The scene opened with a male passenger in a train compartment with a bottle of Heineken and the train pulling into a station. He placed a beer mat on top of the bottle and headed outside to buy a paper. On his return, he encountered a couple, in what he believed to be his compartment and the woman was sitting sipping a Heineken.

Deal Solo
The radio advertisement featured a female voice over who said “Buying Selling DealSolo.ie”. A child’s voice then said “It’s feckin’ great. The word feckin’ had been partially beeped out.

MCD Promotions
Press
“The Pharaoh has arrived! …. Tutankhamun. His tomb and his treasures. A major exhibition of the international archaeological sensation. The spectacular reconstruction of the pharaoh’s tomb and treasures. RDS, Dublin. Venue box office open daily from 10am – 7pm.”

VHI Healthcare
Press
The headline caption stated “Vhi Healthcare Cheapest for Individuals, Couples and Families.” Below it stated “As we are the only not for profit health insurer in Ireland, your care is our only priority. Compare our prices and then switch to us on 1850 44 44 44 or visit vhi.ie.” A table below compared the Vhi One Plus Plan for Families, Couples and the Vhi One Plan for Individuals with a comparable plan from Aviva and Quinn. It showed that in the examples quoted, VHI was cheaper that its competitors.” The footnote stated “Terms and conditions apply. Savings correct at time of going to print.”

Audi Ireland
A promotion for an Audi Service with Audi South Dublin Service Centre offered “Seasonal service offers from only €119.99. Full Service from only €189.99. Brake fluid change from only €79.99” and “Air Conditioning service from only €99.99.”

No Nonsense Insurance
The advertisement featured three plastic dolls dressed as insurance workers, and they were sitting around the canteen table talking about car insurance:
FVO (Woman): “And he says… is there anything you can do on the price… and I says… of course there is now Michael have you considered the sex change...what says he?...a sex change… says I ... taking a spanner and making a few adjustments because if you’re to come back a woman say in ten years, we’ve great deals for the mature lady driver.”

Airtricity
The advertisement showed various everyday life scenarios that were powered by Airtricity energy. This included imagery of a sports stadium lit up at night, a hospital ward, the luas, a couple out walking late at night under street lighting and a mother and daughter at bedtime.

eircom
TV
The television advertisement featured babushka dolls and the voice over stated the following:
“There is something very different about the eircom bundle. You still get up to 8mb next generation broadband, you still get unlimited local and national calls and you still get 30 minutes to any mobile network. The only difference is the new small price just €39.99 a month. To switch today call 1800 350 303 or visit eircom.net”

Car Buyers Guide
An advertisement for the Car Buyers Guide featured a couple who were selling their car on the advertisers’ website. The advertisement began with the girl in hot pants and cropped top draped over a car using the automatic feature on a camera to take pictures of herself. Next she was shown uploading the photographs to the advertisers’ website and explaining to her partner that she took some photographs of his car and uploaded them to sell the car. When showing him the photographs she said “I reckon these might sell it.”

Vz RCC 14 juni 2011, Dossiernr. 2011/00403 (flinders.nl)

Reclamerecht. Aanbieding lamp op website met "van-prijs en onze prijs". Klager stelt dat deze aanbieding misleidend is omdat van-prijs fictief en voor-prijs adviesprijs is.
Voorzitter oordeelt dat Commissie klacht zal afwijzen. "Onze prijs" is hetzelfde als adviesprijs leverancier, waar adverteerder niet aan gebonden is. "Van-prijs" is maximale prijs die gevraagd kan worden. Geen sprake van misleidende prijsvermelding. Wijst klacht af.

In de uiting wordt de lamp aangeboden voor “onze prijs” van € 135,-. In dit geval komt “onze prijs”, aldus adverteerder, overeen met de adviesprijs van de leverancier. Adverteerder is echter niet aan de - in de uiting niet als zodanig genoemde - adviesprijs gebonden, het staat hem vrij de prijs van een aangeboden product te bepalen. De van-prijs van € 147,15 wordt door adverteerder beschouwd als de maximale prijs die voor de lamp gevraagd kan worden.

Van een misleidende prijsvermelding is naar het oordeel van de voorzitter geen sprake.

Lees de gehele uitspraak hier (link / pdf)