RB 776

UK ASA Adjudications 30 maart 2011

Ook Advertising Standards Authorization, de RCC in Groot Britannië, heeft een bundel uitspraken gepubliceerd. Categoriën variëren van medische hulpmiddelen, kankeronderzoek, ooglaserbehandeling, dieet, riviercruises, London Boat Show, de International Gay and Lesbian Travel Association,  internetbeveiliging, CD-spelers, 9 karaat ringen, betfair, en een therapeutische bank met afneembare gadgets.

Zie plaatje hieronder (klik voor vergroting), klik voor de directe site hier:

LighterLife UK Ltd
A TV ad, for a very low calorie diet, which appeared in September 2008, showed people playing trombones and dancing. A woman was dancing with a cardboard cut out of herself before she had lost weight. She stated “This was me. I couldn’t dance. I couldn’t even run upstairs. ‘Enough’, I said ‘I’m starting the LighterLife weight loss programme’. Seven months later, I looked like this”. She then danced with a male partner and text on screen stated “A very low calorie diet for people with a...

National Boat Shows Ltd
An email advertised a ticket offer for the London International Boat Show. Text stated "EARLY BOOKING TICKET OFFER - TWO TICKETS FOR £20* ...". Small print at the foot of the email stated "*TICKET OFFER IS ON STANDARD ADULT TICKETS ONLY AND EXCLUDES PUBLIC PREVIEW DAY 7TH JANUARY 2011. TRANSACTION FEE APPLIES ...".

Mantrav International (UK) Ltd
A magazine ad, for Mantrav International (UK) Ltd (Mantrav) travel agents, displayed the logo of the International Gay and Lesbian Travel Association (IGLTA) in the bottom right hand corner.

GlaxoSmithKline plc
A promotion on Lucozade packaging stated “WIN an iPhone EVERY HOUR*”. Smaller text stated “To be in with a chance of winning simply enter the code underneath the Best Before Date from the lid of your bottle.” The packaging also displayed a number of terms and conditions, including “Access to the internet and a valid email address are required in order to participate... Register and enter the promotional code obtained from specially marked packs.”

Nuga Best UK Ireland
A leaflet, for a therapeutic couch with detachable gadgets, was titled "NUGA BEST”. Text beneath stated “BEST For Health! BEST for Beauty! BEST For Your Family! NUGA BEST NM-5000”. The cover featured a picture of the couch in a field near a couple lying under a tree. Text next to the tree stated “Just as a tree needs a strong root in order to grow properly and sustain its good health, the same concept can be applied for the well being [sic] of humans.” Text inside the ad on a page...

The Phone Book Ltd
A direct mailing, from The Phone Book, was formatted and styled to look like an invoice. The mailing was individually addressed with an accompanying customer number, and the advertiser's name, address, and banking details on the right hand side. Text stated "Payment details - Issue date: 23/12/2010 - Due date: 03/01/2011 - Payment reference: XXXXXXXXXX - Total due including VAT (GBP): 89.00". The main section of the ad stated "Form of payment: Bank transfer or cheque accepted Please take...

Redrow plc
A brochure, for the Jennett's Park property development in Berkshire, included text that stated "At the very heart of the community is the Village Centre, which is planned to include: Primary school... Local shop (s) Doctor's surgery ...".

Optimax Laser Eye Clinics
a. A direct mailing for Optimax Laser Eye Clinics (Optimax) stated "You could benefit from the most advanced IntraLase Wavefront LASIK procedure. It's the safest and most effective pain-free procedure offering the best possible results since Laser Eye Surgery began 21 years ago." Sponsored links for Optimax stated: b. "Top results as at leading clinics ... Best Surgery available;" c. "Best results ... Newest surgery possible" and d. "Latest surgery."

Cancer Research UK
A poster, for Cancer Research UK and the Scottish Government, featured a calendar extract with appointments, such as “Hair 6pm”, written on various days. On 11 and 30 of December were written sunbed appointments, and on 22 March "Hospital: Cancer Surgery 9am". Next to this was a picture of a young woman with a large operation scar on her back. Underneath text stated "Using a sunbed could change your plans dramatically. Once a month or more on a sunbed can increase the risk of skin cancer...

Betfair Ltd
a. Two Betfair ads from the Racing Post were headlined "YOU'RE 40% BETTER OFF* ON THE BETFAIR SP". The sub-headline stated "On average you're 40% Better Off* on the Betfair SP. Check yesterday’s results and see how much better off you could have been with Betfair". The asterisk linked to text at the bottom of the ads which stated "This is the average percentage, based on the difference between Betfair SP winnings and the industry SP winnings. The maximum of 5% commission has been applied...

3GA Ltd
A national press ad, for a CD player with hard disk, included text that stated “Good news for CD owners. The Brennan JB7 is a CD player with a hard disk that stores up to 5,000 CDs ... It saves space and clutter and delivers near immediate access to an entire music collection. JB7 owners rediscover then fall in love with their music again simply because the Brennan makes it so accessible. The Brennan also records from vinyl and cassette so you can enjoy your entire music collection but keep...

Coloured Rocks Ltd
A teleshopping presentation, on Gems TV, gave details of two items. The first item was a tanzanite 9 carat yellow gold ring. The presenter said “Based on our research of three high street stores and their bands of yellow gold, this is the price tag of the gold alone that you’re about to see on your screen - just the 3.4 grams of gold, based on our research.” Onscreen text stated “£180”. The presenter continued “So, at £180, that’s how much the gold would cost, we reckon, for the gold alone...

DSG Retail Ltd
A press ad for a consumer electronics company featured a sale price for an internet security product. The ad stated "NORTON Internet Security 2011 3PC Licences £23. Powerful, fast protection to email, shop and bank online without worry. Safeguards against cybercrime, online identity theft, viruses, spyware and Trojans. Stops attacks before they get on your PC".

Diamond Shortbreak Holidays Ltd
Two national press ads for river cruises: a. the first ad was for Christmas & New Year cruises and stated “Executive return coach travel from regional departures”. b. the second ad was for a Rhine Cruise to Switzerland and stated “Return coach travel from regional departure points”.

Comfort Click Ltd
A sponsored search result, for a medical device, was headed “Electro Flex Circulation” and stated “ Simple to use, fully CE certified device”.

RB 755

Klager denkt gebruik te maken v/e actie

RCC 10 maart 2011, dossier 2011/00022 (geen gebruik van actie)

Reclamerecht. Promotionele actie. Op de website van adverteerder staat: “Multifocale bril € 199,- (…) Wat u nog meer moet weten over dit aanbod * Geldig bij aankoop van een complete bril (…) * Bewerkingen (prisma toeslag, extra dunne glazen etc.) zijn niet bij de prijs inbegrepen * Geldig in combinatie met de zorgvergoeding van uw zorgverzekeraar” Klager heeft een bril gekocht á €294 bruto en €189,- netto.; zorgvergoeding voor een bril bedraagt €150 euro, maar ziet deze slechts €45 terug op zijn declaratie, misleiding. Nu blijkt dat er een bril is gekocht met geharde en ontspiegelde glazen, klager gaat er ten onrechte vanuit dat gebruik is gemaakt van de actie in de advertentie. Inmiddels is de resterende €105 ook overgemaakt aan klager. Commissie concludeert dat de klacht niet gaat over de overlegde advertentie en deze mist aldus feitelijke grondslag, wijst deze af.

Adverteerder stelt dat klaagster geen gebruik heeft gemaakt van de aanbieding die in de advertentie wordt vermeld. Hoewel klaagster dit betwist, kan uit hetgeen naar voren is gebracht niet worden afgeleid dat haar klacht betrekking heeft op de overgelegde advertentie. De bedragen sluiten niet aan en klaagster heeft niet de in deze advertentie bedoelde standaardbril gekocht, De klacht van klaagster mist derhalve feitelijke grondslag.

Lees de uitspraak hier (link) en hier (pdf).

RB 728

Syoss; professional = toelaatbare overdrijving

CVB 10 maart 2011, dossiernummer 2010/00695 (Syoss professionele haarproducten) met dank aan Ady van Nieuwenhuizen, Ploum Lodder Princen.

Reclamerecht. Product: persoonlijke verzorging, haarverzorging. Uitingen op website en twee tv-commercials. Volgens klager wordt consument misleid: Syoss wordt in kappersbranche gebruikt, echter wordt niet geleverd aan kapsalons of professionele kappers. RCC: Consument ziet voldoende dat het niet gaat om een exclusief product voor kappers, toelaatbare overdrijving wordt ook door consument verondersteld. Geen vergelijkende reclame (13 NRC) nu er geen sprake is van expliciet of impliciet noemen van een concurrent. RCC wijst de klacht af.

Klager gaat in beroep. Kern van de klacht: ten onrechte wordt de indruk gewekt dat de Syoss-producten mede door kappers worden gebruikt. Deze suggestie is misleidend nu deze producten geen kappersproducten zijn en ook niet door de kappersbranche worden gebruikt. Aanduiding professioneel kan in deze reclame-uiting niet als overdrijving worden beschouwd. Het College oordeelt, net als de Commissie, dat de gemiddelde consument op grond van de reclame-uitingen en de wijze waarop daarin naar kappers wordt verwezen, zal menen dat het om een product gaat waarmee, met inachtneming van de gebruikelijke overdrijving, een resultaat kan worden behaald dat lijkt op het resultaat van een kapper. Het College bevestigt de beslissing van de Commissie en wijst de klacht af.

Oordeel van het College:

1. De grieven lenen zich voor gezamelijke behandeling

2. KGA benadrukt in beroep dat sprake is van misleiding nu volgens haar de indruk wordt gewekt dat Syoss-producten mede door kappers worden verkocht en gebruikt hetgeen in werkelijkheid niet het geval is. Dienaangaande is van belang dat de onderhavige televisiecommercials steeds beginnen met beelden van - blijkbaar - kappers die in haarsalons het haar van modellen stileren. In het begeleidende commentaar wordt herhaaldelijk het woord “professioneel” genoemd.

3. Dat de Syoss-producten niet zijn bedoeld om (mede) door professionele kappers te worden gebruikt en verkocht, blijkt naar het oordeel van het College duidelijk uit de verdere inhoud van de uitingen, nu daarin wordt gezegd dat die producten bij supermarkt en drogist verkrijgbaar zijn waarbij wordt verwezen naar de beweerdelijk lage prijs van de producten. In de commercials is te zien hoe de modellen tijdens deze mededelingen Syoss-producten uit het winkelschap pakken. Indien met partijen ervan wordt uitgegaan dat ten aanzien van haarverzorging een strikt onderscheid bestaat tussen enerzijds de professionele kappersproducten (producten die exclusief voor kappers zijn bestemd en ook exclusief door die beroepsgroep worden gebruikt) en anderzijds de voor de consument bestemde retailproducten, alsmede dat de gemiddelde consument van dit onderscheid op de hoogte is, zal de consument reeds op grond van de mededelingen over de verkrijgbaarheid en de prijs van de Syoss-producten begrijpen dat deze producten retailproducten zijn die niet (mede) door kappers worden gebruikt en verkocht. De consument zal in plaats daarvan de beelden waarin kappers zijn te zien en de mededelingen waarin het woord “professioneel” wordt gebruikt in verband brengen met de van het gebruik van Syoss-producten te verwachten resultaat, zoals dat in de commercials aan de hand van  de modellen wordt getoond.

4. Het College onderschrijft op grond van het voorgaande  het oordeel van de Commissie dat de gemiddelde consument op grond van de reclame-uitingen en de wijze waarop daarin naar kappers wordt verwezen, zal menen dat het om een product gaat waarmee, met inachtneming van de gebruikelijke overdrijving, een resultaat kan worden behaald dat lijkt op het resultaat van een kapper. Ook in beroep is niet gesteld of gebleken dat de kwaliteit van de Syoss-producten een dergelijke suggestie niet zouden rechtvaardigen. Aldus is geen sprake van onjuiste of anderszins misleidende informatie die de gemiddelde consument ertoe brengt of zou kunnen brengen een besluit over een transactie te nemen dat hij anders niet had genomen.

5. Blijkens het voorgaande kan evenmin sprake zijn van schending van het vertrouwen in reclame. Tot slot heeft KGA geen inhoudelijke grief aangevoerd tegen het oordeel van de Commissie dat geen sprake is van vergelijkende reclame in de zin van artikel 13 Nederlandse Reclame Code (NRC), zodat ook in zoverre het beroep geen doel treft.

Lees de uitspraak hier(link) en hier(pdf).
Reclameboek berichtte eerder over Syoss (hier

Regeling: NRC (nieuw) art. 13 (sub a en b), 7 en 8.2 (sub a en b) - niet overtreden!

RB 721

UK ASA Adjudications 16.3.2011

Ook Advertising Standards Authorization, de RCC in Groot Britannië, heeft een bundel uitspraken gepubliceerd. Categoriën variëren van ontharingssysteem, Palestina-reisorganisatie, houtbriquetten, museum, muziekband genaamd "HOLYFUCK" en opmerkelijk veel rondom een advertentie van een begrafenisonderneming.

Zie plaatje hieronder (klik voor vergroting), klik hier voor de directe site:

Richard Steel Partners Ltd - a. A regional magazine ad for a funeral directors was headed "Richard Steel & Partners Independent Family Owned Funeral Directors". Text also stated "Four Generations Since 1860" and "Monumental Masons". The ad featured the SIFH (Selected Independent Funeral Homes) logo. b. A directory ad for the same company stated "1860 - 2010 FAMILY OWNED FUNERAL DIRECTORS 150 years of Personal Family Service". It also offered a "Monumental Masonry...

Roger Poat Partners - A regional magazine ad for a funeral director, stated "Professionally Managed Funeral Directors & Monumental Masonry Consultants". It also stated "Roger Poat & Partners is a family owned and professionally managed funeral service. It is in partnership with Michael Miller's of Petersfield".

Petfre (Gibraltar) Ltd - A TV ad for Betfred featured co-founder Fred Done. Mr Done said "I'll give you great odds and fantastic bonuses. Why? It's my fun and I love it. I'll even match your first bet up to £50. Watch my lips, a free bet up to £50, if you sign up today". On-screen text stated "Open online account, place £5 min bet, get free bet to same value, £50 max. T & C's apply, selected games. Free bet stake not included in returns".

Philips Electronics UK Ltd - A regional press ad for a hair removal system was headlined "And then there was light". Further text stated "Prevent hair growth with Philips Lumea. The new Phillips Lumea IPL hair removal system works wonders to prevent the reappearance of hair. Developed in conjunction with leading dermatologists specifically for safe, effective home use, the gentle pulses of light, applied every two to four weeks, keep your skin silky smooth" and "Guaranteed smooth skin results in 60 days, or your money...

Travel Palestine - A magazine ad for Travel Palestine stated "Palestine is a land rich in history with a tradition of hospitality. From the famous cities of Jerusalem, Bethlehem, Hebron, Jericho, Nablus, and Gaza, the Palestinian people welcome you to this Holy Land ... Starting from the earliest religious pilgrims, the country has seen famous visitors come and go. Palestine lies between the Mediterranean Coast and the Jordan River ... It takes a visit to this wonderful country to appreciate the most palpable...

Wight Heat - A regional press ad, for wood briquettes, was headed "advertisement feture [sic]". Text stated "Wight Heat can supply you with briquettes to warm you and your home this winter. Not only are the briquettes reasonably priced and easy to use but Wight Heat's briquettes won't damage the environment either".

Scotts of Stow Ltd - Brochures distributed by direct mail promoted “The Original Gift Company”. The cover was designed in the style of a newspaper front page and referred to the recipient in the headline text and the article. The front page of one of the brochures was headed “MRS XXXX HELPS SAVE THE PLANET!”. Text below stated “Catalogue shopper, Mrs XXXX of [address] understands that buying from home is comfortable and convenient and can offer big savings on High Street prices. What is less well known however,...

Semmel Concerts Veranstaltungsservice GmbH - A TV ad for the "Tutankhamun - His Tomb and His Treasures" exhibition at the Museum of Museums, Manchester said, in a voice-over, "Escape on a voyage into the fascinating world of ancient Egypt. Tutankhamun - his tomb and his treasures is not just an exhibition, it's an adventure. Visitors become explorers, discovering and solving the mystery of the long lost world of ancient Egypt". On-screen text stated "THE SPECTACULAR RECONSTRUCTION OF THE PHARAOH’S TOMB AND TREASURES ... A MAJOR...

Nigel Chamberlain Partners Ltd - a. A leaflet for a funeral directors stated "Independent Funeral Directors & Monumental Masons". It contained the logo for Selected Independent Funeral Homes (SIFH). b. A directory ad for the company also stated "Independent Funeral Directors & Monumental Masons".

Corney Barrow Wine Bars Ltd - An e-mail, for a wine bar promotion, was headlined "CORNEY & BARROW Your promotions". Text below stated "Forget boring team meetings in the office. Book a Beaujolais breakfast with C&B on Thursday 18th November and enjoy a glass of Beaujolais Nouveau with a full English breakfast for £10. We guarantee your meeting minutes will be taken to a whole new level!". Bigger text in a blue box beneath stated "Now that's a red worth getting out of bed for" and was...

Keith Dobson - A mailshot for Keith Dobson, a betting tipster service, stated "The No 1 Money Making Racing Service In The U.K."; "Huge Profits Are Now Being Achieved"; "£5,000 EXTRA IN YOUR POCKET - EVERY MONTH - TAX FREE!"; "71% WINNING STRIKE RATE"; and "When I say GUARANTEED I mean just that! If you join me and don't for any reason make at least £5,000 per month you can write direct to my office and request YOUR MONEY BACK. Your money will then be sent to you by return and without quibble".

AH Cheater Ltd - A regional press ad, for a funeral director called A.H. Cheater, was headed "Independent family owned funeral directors". Text underneath the heading stated "Personal attention from Simon & Michael Peace, Nigel Mayor & Giles Sadd" and "Monumental masonry service". Text at the bottom of the ad stated "Over 100 years of service to the community".

Channel Four Television Corporation - A poster for a Channel Four comedy show featured the title "TRAMADOL NIGHTS" which was written in the style of the fabric craft toy, fuzzy felt. The poster also featured fuzzy felt style images of a badger firing a machine gun, two rabbits attacking each other with hypodermic needles and another who had been stabbed with knives. The ad also featured an animal holding a chainsaw and pools of blood.

Medway Council - A leaflet, produced by Medway Council, promoted "Historic Rochester and Maritime Chatham". It was distributed in a local tourist information office. The front page featured a logo which stated "City of Medway rich heritage great future".

Myofascial Release UK - A leaflet, promoting training courses in a soft tissue therapy, was titled "INTEGRATED MYOFASCIAL THERAPY" and featured pictures of practitioners treating patients. Text below the pictures stated "Post graduate training programmes in MYOFASCIAL RELEASE Develop a unique and dynamic whole-body approach to healthcare. Enhance diagnostic and therapeutic skills. Learn advanced, traditional and modern fascial techniques". A logo at the bottom was accompanied by text which...

Kilimanjaro Live Ltd  - An ad for music gigs, in the Guide section of the Guardian, was headlined with the name of the band "HOLYFUCK". The ad also featured a picture of the band, tour dates and booking information.

Luv ncare Ltd - Two magazine ads for Nuby drinking cups. a. The first ad featured a picture of two drinking cups and was headlined "FREE† Nuby Grip'n'Sip CUP. CHOOSE FROM PINK OR BLUE”. Text in three bubbles underneath the products stated “ UK's No 1 Best Selling Silicone Spout”, “THE WORLD’S No. 1 CUP BRAND”, and “BPA FREE”. Further text underneath stated “The perfect first cup designed for little hands and mouths. Over the last eight years Nuby™has established itself as the UK's No.1...